Senior Planning and Scheduling Support

Cadent; Wolverhampton; On-site; GBP 42,000 - 60,000; Full time

Job summary

Cadent Gas Ltd is seeking a Senior Planning & Scheduling Support to coordinate work across the network, manage resources, and support delivery of operational plans. You will work with Operational Planning, Operational Delivery and frontline teams to ensure workloads are realistic and performance is optimised.

The role emphasizes analysing performance data, improving planning processes and delivering a positive customer experience through effective scheduling and reporting.

Qualifications

• Experience working in a fast-paced environment with competing priorities.
• Proven ability to interpret data and provide meaningful insights.
• Excellent communication skills to engage with stakeholders at all levels.
• Strong planning and organisational skills with attention to detail.
• Collaborative approach across teams to achieve goals.
• Proficiency in Microsoft Office; ability to learn business systems.

Responsibilities

• Coordinate activities across the planning cycle including work order creation and allocation.
• Analyse performance data to provide insights for operations and improvements.
• Collaborate with stakeholders to support annual plans, targets and regulatory outputs.
• Maintain accurate resource availability, workload information and adjust short-term plans.
• Resolve escalated queries from operations and customers to ensure positive outcomes.
• Provide resource reporting across skills, shifts, locations, standby and contingency needs.
• Develop standard operating procedures to support planning and scheduling.
• Identify trends and opportunities to improve planning effectiveness.

Skills

Fast-paced work environment

Analytical skills

Communication skills

Planning & organisation

Cross-team collaboration

Microsoft Office

Tools

SAP

ClickSoftware

Job description

Cadent Gas Ltd

Help keep Cadent's operations running efficiently

At Cadent, effective planning and scheduling is critical to delivering a safe, reliable and customer-focused service. As a Senior Planning & Scheduling Support, you'll play a key role in coordinating work, managing resources and supporting the delivery of operational plans across the network.

Working closely with Operational Planning, Operational Delivery and frontline teams, you'll help ensure workloads are realistic, resources are effectively utilised and customers receive a positive experience throughout their journey.

Why you'll love this role

• Supporting operational planning by coordinating activities across the planning cycle, including work order creation, allocation and customer contact where required.
• Analysing performance data to provide insights that support operational delivery and continuous improvement.
• Collaborating with stakeholders to support the delivery of annual plans, targets and regulatory outputs.
• Managing planning updates by maintaining accurate resource availability, workload information and short-term plan changes.
• Resolving escalated queries from operational teams and customers to ensure positive outcomes and customer journeys.
• Providing resource reporting across skills, shifts, locations, standby arrangements and contingency requirements.
• Developing standard processes by creating and documenting operating procedures that support efficient planning and scheduling activities.
• Supporting performance improvements by identifying trends, variances and opportunities to improve planning effectiveness.

What you'll bring

• Experience working in a fast-paced environment with the ability to manage competing priorities and adapt to changing demands.
• Strong analytical skills with the ability to interpret data and provide meaningful insights.
• Excellent communication skills with the confidence to engage effectively with stakeholders at all levels.
• Strong planning and organisational skills with a focus on accuracy and attention to detail.
• A collaborative approach with the ability to work effectively across teams to achieve shared goals.
• Proficiency in Microsoft Office and the ability to learn and navigate business systems.
• Experience using operational systems such as SAP, ClickSoftware or similar scheduling and resource management tools would be advantageous.
• A customer-focused mindset with a commitment to delivering high-quality service and improving performance outcomes.

What you'll get in return

At Cadent, you'll join a supportive and collaborative team that plays a vital role in delivering services to our customers. In return, you'll receive a competitive reward package, opportunities for development and the chance to build your career within an industry-leading organisation.

Interviews are expected to take place w/c 14/09