Senior PIP Operations Leader — Remote & Regional Impact

Advo Health; England; Híbrido; GBP 65.000 - 90.000; Jornada completa

Descripción de la vacante

Advo Health, the leading government health assessments subcontractor, seeks a PIP Senior Operations Manager to lead regional performance and manage a network of Assessment Centres. You will drive quality, volume delivery, staff development and service-level performance while coordinating with senior leadership.

You will oversee regional Operation Managers, align procedures, and implement strategies to sustain clinical excellence and efficient operations across on-site and remote settings.

Formación

• Ability to monitor and evaluate performance metrics and implement strategies to enhance performance and efficiency.
• Enthusiastic and confident with experience in building strong working relationships, influencing and empowering others.
• Understanding of risk management, governance requirements, and escalations.

Responsabilidades

• Lead on all PIP related performance metrics and implement strategies to continuously enhance performance and efficiency.
• Provide visible leadership and direction to the Operation Managers and their teams to enable the effective delivery of quality expectations, volume delivery, people and customer service related measures.
• Maintain the required workforce to deliver the volume requirements, accounting for attrition, recruitment time frames, absence levels and other requirements.
• Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, and developing team members with potential in support of effective succession planning.
• Lead on communications in relation to changes in assessment procedures and best practices requirements.
• Effective reporting on real-time performance. Where necessary providing an explanation of deviation from targets, and plans for corrective actions as agreed.
• Ensure the team make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans.
• Build trust amongst the team through strong working relationships and facilitate communication and engagement, whilst building a culture of clinical excellence and continuous improvement.
• Adhere to the governance structure in place, ensuring requirements are met, and equally knowing when to elevate.

Conocimientos

Leadership

Performance management

Stakeholder mgmt

People development

Analytical skills

Educación

Degree in management or related field

Descripción del empleo

Advo Health, the leading government health assessments subcontractor, seeks a PIP Senior Operations Manager to lead regional performance and manage a network of Assessment Centres. You will drive quality, volume delivery, staff development and service-level performance while coordinating with senior leadership.

You will oversee regional Operation Managers, align procedures, and implement strategies to sustain clinical excellence and efficient operations across on-site and remote settings.