PIP Operations Leader: Performance, People, & Quality

Ascenti; Maidstone; Presencial; GBP 60.000 - 80.000; Jornada completa

Descripción de la vacante

Advo Health is seeking a PIP Senior Operations Manager to drive performance across the region, accountable for quality, volume delivery, staff development and service level targets. You will report to the Head of Operations and work with the senior leadership team to deliver clinical excellence and continuous improvement.

You will lead on PIP performance metrics, provide clear leadership to operation managers, maintain workforce plans, coach teams, manage governance and risk, and communicate

Formación

• Ability to monitor and evaluate performance metrics and implement strategies to enhance performance and efficiency
• Enthusiastic and confident with experience in building strong working relationships, influencing and empowering others
• An understanding of how to drive clinical quality improvements in both individual and team performance
• Strong leadership, mentoring and coaching skills
• Ability to maintain strict adherence to internal policies and internal controls within the business
• Understanding of risk management, incident management and broader governance requirements, and knowing when to elevate
• Ability to provide a calm and steady presence to effectively manage difficult situations
• Ability to work in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity
• Strong interpersonal, communication and analytical skills
• Excellent computer literacy and IT skills, particularly working within Microsoft 365
• Experience of working as performance manager or similar role
• Leading and developing a diverse range of high performing teams across multiple sites
• Educated to degree level in a management, business or related field, or equivalent professional experience or 5 years in a relevant role
• Familiarity with UK disability and employment support regulations
• Previous experience of working within a government services contract or healthcare environment
• Previous experience of providing a blended focus on customer, employee, and service-user needs

Responsabilidades

• Lead on all PIP related performance metrics and implement strategies to continuously enhance performance and efficiency.
• Provide visible leadership and direction to the Operation Managers and their teams to enable the effective delivery of quality expectations, volume delivery, people and customer service related measures.
• Maintain the required workforce to deliver the volume requirements, accounting for attrition, recruitment time frames, absence levels and other requirements.
• Motivate, inspire and coach team members through continuous professional development and recognising exceptional performance, and developing team members with potential in support of effective succession planning.
• Lead on communications in relation to changes in assessment procedures and best practices requirements.
• Effective reporting on real-time performance. Where necessary providing an explanation of deviation from targets, and plans for corrective actions as agreed.
• Ensure the team make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans.
• Build trust amongst the team through strong working relationships and facilitate communication and engagement, whilst building a culture of clinical excellence and continuous improvement.
• Adhere to the governance structure in place, ensuring requirements are met, and equally knowing when to escalte.

Conocimientos

Performance management

Leadership

Staff development

Stakeholder management

Risk management

Governance/compliance

Analytical skills

Communication

Ambiguity tolerance

Microsoft 365 proficiency

Educación

Degree in management/related field

Herramientas

Microsoft 365

Descripción del empleo

Advo Health is seeking a PIP Senior Operations Manager to drive performance across the region, accountable for quality, volume delivery, staff development and service level targets. You will report to the Head of Operations and work with the senior leadership team to deliver clinical excellence and continuous improvement.

You will lead on PIP performance metrics, provide clear leadership to operation managers, maintain workforce plans, coach teams, manage governance and risk, and communicate