PIP Regional Operations Leader (Remote/Hybrid)

Advo Health Limited; Maidstone; Híbrido; GBP 70.000 - 90.000; Jornada completa

Descripción de la vacante

Advo Health Limited is seeking a PIP Senior Operations Manager to lead performance across the region, ensuring quality, volume delivery, and strong customer service. You will manage a team of Operation Managers and a distributed PIP Healthcare Professional workforce across multiple Assessment Centres, with work conducted both on site and remotely.

You will report to the Head of Operations, collaborating with senior leadership and stakeholders to drive continuous improvement and excellent

Formación

• Proven leadership of large operations teams.
• Experience delivering performance metrics and staff development.

Responsabilidades

• Lead on PIP-related performance metrics and target delivery.
• Provide clear leadership to Operations Managers and their teams.
• Ensure sufficient workforce to meet volume requirements and KPIs.
• Coach and develop staff and identify succession candidates.
• Communicate updates on assessment procedures and best practices.
• Provide real-time performance reporting and corrective actions as needed.
• Utilise management information systems to analyse drivers of performance.
• Foster trust and strong working relationships within the team.
• Adhere to governance structures and elevate issues when required.

Conocimientos

Leadership

Performance management

Staff development

Stakeholder management

Descripción del empleo

Advo Health Limited is seeking a PIP Senior Operations Manager to lead performance across the region, ensuring quality, volume delivery, and strong customer service. You will manage a team of Operation Managers and a distributed PIP Healthcare Professional workforce across multiple Assessment Centres, with work conducted both on site and remotely.

You will report to the Head of Operations, collaborating with senior leadership and stakeholders to drive continuous improvement and excellent