Senior Phlebotomist / HCA (Cannulation & IV Therapy)

JR United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in London is seeking a skilled professional to join their team. This hybrid role combines front-of-house excellence with clinical skills in phlebotomy and IV therapy. The ideal candidate will ensure a seamless client experience, from booking to treatment, while maintaining high standards of care and professionalism. With opportunities for training and a supportive team culture, this position is perfect for those who thrive in both client-facing and clinical environments.

Benefits

Discounted health services

Performance-based bonuses

Qualifications

• 2+ years in phlebotomy with IV therapy experience.

Responsibilities

• Greet and manage client arrivals with warmth and professionalism.
• Perform venepuncture, cannulation, and IV therapy with precision.
• Prepare clients for blood tests and therapy sessions.

Skills

Luxury client service mindset

Fluent English

Excellent communication

Calm under pressure

Education

BSc or MSc in a science-related field

HCA certification or NVQ Level 3+

Qualified in cannulation and IV administration

Job description

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Senior Phlebotomist / HCA (Cannulation & IV Therapy), London

Location: Baker Street, London, United Kingdom

Employment Type: Full-time / Part-time

Reports To: Clinical Director & Clinic Manager

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description

As a key member of the Marylebone Diagnostic Centre team, you will combine front-of-house excellence with high-level clinical skills in phlebotomy, cannulation, and IV therapy. This hybrid role ensures clients receive a warm welcome, seamless service, and top-tier care, from booking to blood draw to IV therapy and follow-up. We’re seeking a polished, experienced, and proactive professional who thrives in both client-facing and clinical settings. Your role bridges reception, client coordination, and medical support—especially for our VIP clientele.

Key Responsibilities

Client Experience & Front Desk

• Greet and manage client arrivals with warmth and professionalism.
• Handle phone, WhatsApp, and email queries promptly and with polish.
• Manage bookings using clinical systems and confirm appointments.
• Provide pre-treatment guidance and coordinate follow-ups.
• Maintain reception and waiting areas to luxury standards.
• Process secure payments and ensure accurate client documentation.

Phlebotomy & IV Therapy

• Perform venepuncture, cannulation, and IV therapy with precision.
• Administer vitamin drips, monitor clients, and ensure comfort.
• Track and label samples accurately; manage therapy kits and stock.
• Maintain accurate clinical documentation and uphold safety protocols.
• Support home and concierge visits as needed, including travel to clients and events.

Operations & Clinical Support

• Prepare clients for blood tests and therapy sessions.
• Ensure treatment rooms meet hygiene and readiness standards.
• Train junior staff and contribute to clinical process improvement.
• Adhere strictly to GDPR and confidentiality standards.
• Hours: Includes some evenings/weekends on a rota.
• Training: Full induction with CPD opportunities.
• Perks: Discounted health services, performance-based bonuses.
• Culture: Join a warm, supportive, and growing team that values excellence.
• Uniform: Provided; professional appearance is essential.

Ideal Candidate

• Experience: 2+ years in phlebotomy (private/hospital), with IV therapy experience.
• Qualifications: BSc or MSc in a science-related field; HCA certification or NVQ Level 3+; Qualified in cannulation and IV administration.
• Skills: Luxury client service mindset; Fluent English; excellent communication; Competent with clinical systems and payment handling; Calm, confident, and polished under pressure.