Senior PFI Operations Manager

300 North Limited; United Kingdom; Hybrid; GBP 72,000 - 85,000; Full time

Job summary

A leading FM provider is seeking a Senior PFI Operations Manager to oversee total facility management delivery across a large PFI contract in the Colchester area. The ideal candidate will provide strategic leadership, manage performance metrics, and ensure compliance. A strong background in building services, preferably with a Mechanical or Electrical qualification, is highly desirable. This role includes hybrid working, making it suitable for candidates seeking flexibility, while maintaining a focus on operational excellence and client relationships.

Benefits

Car Allowance

Benefits

Qualifications

• Experience managing PFI contracts at a senior level.
• Strong operational leadership skills with confidence overseeing technical services.
• Skilled in compliance, service delivery, contractor management, and reporting.

Responsibilities

• Provide strategic leadership for FM delivery across a PFI contract.
• Oversee the planning and execution of maintenance activities.
• Lead on KPI/SLA performance management and service quality improvement.
• Manage compliance, governance, and technical risk across the estate.
• Collaborate closely with engineering teams and contractors.
• Act as a senior point of contact for the client.

Skills

Operational leadership

Contractor management

Compliance and governance

Technical services oversight

Education

Mechanical or Electrical qualification

Job description

Senior PFI Operations Manager

Location: Colchester

Salary: £85,000 + Car Allowance + Benefits

Hybrid working arrangement

A leading FM provider is seeking a Senior PFI Operations Manager to oversee the total FM delivery across a large PFI contract in the Colchester area. This senior role requires strong operational leadership, experience managing complex estates, and the ability to drive performance, compliance, and continuous improvement.

You’ll ensure efficient day-to-day contract delivery, support service teams, and oversee service performance, governance, and contractual obligations. While the role is operationally focused, a good understanding of building services is important, and candidates with a Mechanical or Electrical background will be at an advantage.

Key Responsibilities

• Provide strategic leadership for FM delivery across a PFI contract, ensuring hard and soft services are aligned to contractual obligations, performance frameworks, and long-term asset strategies.
• Oversee the planning and execution of maintenance activities, ensuring statutory compliance, robust assurance processes, and effective prioritisation of resources across a complex operational environment.
• Lead on KPI/SLA performance management, analysing trends, identifying root causes, and implementing improvement plans that strengthen service quality, operational resilience, and client satisfaction.
• Manage compliance, governance, and technical risk across the estate, ensuring accuracy of asset data, audit readiness, and adherence to all contractual, statutory, and safety requirements.
• Collaborate closely with engineering teams and specialist contractors, providing informed oversight on technical matters, supporting the resolution of complex issues, and ensuring engineering continuity and reliability.
• Act as a senior point of contact for the client, developing strong partnership-based relationships, supporting contract negotiations, and proactively managing stakeholder expectations.
• Drive a culture of operational excellence, ensuring safety leadership, continuous improvement initiatives, and consistent service standards across all sites and service lines.

About You

• Experience managing PFI contracts at a senior level
• Strong operational leadership skills with confidence overseeing technical services.
• Mechanical or Electrical qualification (or strong building services knowledge) desirable.
• Skilled in compliance, service delivery, contractor management, and reporting.
• Confident engaging with clients, stakeholders, and multi-disciplinary teams.
• Comfortable working within structured, governance-led environments.

To apply send CV's to (url removed)