Senior Personal Banker: International Client Solutions

Standard Bank Group; Douglas; On-site; GBP 40,000 - 60,000; Full time

Job summary

Standard Bank Offshore in Isle of Man seeks a Senior Personal Banker to act as a trusted contact for International Personal Banking clients, delivering tailored financial solutions and driving service excellence. You will support junior colleagues, manage client inquiries, and contribute to business growth while maintaining the highest standards of professionalism and regulatory compliance.

In this proactive role, you will handle complex client queries by phone, email and in person, build

Qualifications

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
• Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.

Responsibilities

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
• Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.

Skills

Customer service

Communication

Relationship building

Problem solving

Team player

Organisational skills

Education

A-Level or equivalent

Job description

Standard Bank Offshore in Isle of Man seeks a Senior Personal Banker to act as a trusted contact for International Personal Banking clients, delivering tailored financial solutions and driving service excellence. You will support junior colleagues, manage client inquiries, and contribute to business growth while maintaining the highest standards of professionalism and regulatory compliance.

In this proactive role, you will handle complex client queries by phone, email and in person, build