Senior Personal Banker

Standard Bank Group; Douglas; On-site; GBP 40,000 - 60,000; Full time

Job summary

Standard Bank Offshore in Isle of Man seeks a Senior Personal Banker to act as a trusted contact for International Personal Banking clients, delivering tailored financial solutions and driving service excellence. You will support junior colleagues, manage client inquiries, and contribute to business growth while maintaining the highest standards of professionalism and regulatory compliance.

In this proactive role, you will handle complex client queries by phone, email and in person, build

Qualifications

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
• Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.

Responsibilities

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
• Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.

Skills

Customer service

Communication

Relationship building

Problem solving

Team player

Organisational skills

Education

A-Level or equivalent

Job description

• Business Segment: Personal & Private Banking

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

• NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We are looking for a proactive and customer-focused Senior Personal Banker to join our International Personal Banking team. In this role, you will act as a trusted point of contact for clients, provide tailored financial solutions, support junior colleagues, and help drive service excellence and business growth.

Qualifications

Key outputs

• Deliver outstanding service to International Personal Banking clients through phone, email and face-to-face interactions.
• Act as a subject matter expert and first point of support for junior colleagues with more complex client queries.
• Build and strengthen client relationships by understanding customers' financial needs and providing appropriate solutions.
• Manage client enquiries and workflows efficiently, ensuring a seamless customer experience.
• Support change initiatives, system enhancements and continuous improvement projects within the team.
• Work collaboratively with colleagues across Operations, Business Control and wider business functions to resolve client matters effectively.

Experience & Qualifications

• Educated to A-Level standard or equivalent.
• Minimum 3+ years' experience within banking and financial services
• Exceptional customer service and communication skills.
• Confidence handling customer enquiries over the telephone and via email.
• Strong problem-solving and query resolution skills.
• Ability to remain calm and professional when dealing with complex or challenging situations.
• Excellent organisational skills with the ability to manage competing priorities.
• A positive team player who enjoys supporting colleagues and contributing to service improvements.

Behaviours

• Managing Tasks
• Making Decisions
• Team Working
• Providing Insights

Technical

• Difficult Calls Management
• Query Resolution

#SBO

Additional Information

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