Personal Banker x2

Standard Bank Group; Douglas; On-site; GBP 21,000 - 27,000; Full time

Job summary

Standard Bank Offshore in Isle of Man is seeking a Personal Banker to join our Client Services team. You will be the first point of contact for international banking clients, handling everyday banking enquiries and resolving issues to ensure a seamless service experience.

This fast-paced role operates on rotating shifts (7:00–15:00, 8:00–16:00, 9:00–17:00) across multiple channels including telephone, email and digital channels.

Qualifications

• First point of contact for customer enquiries across multiple channels.
• Managing inbound calls and emails from international banking clients.
• Providing accurate information and resolving customer queries efficiently.
• Supporting customers with their day-to-day banking needs.
• Working closely with internal teams to ensure client requests are processed smoothly.
• Taking ownership of customer issues and seeing them through to resolution.
• Identifying opportunities to enhance the customer experience.
• Maintaining high standards of service, accuracy, and compliance.

Responsibilities

• Acting as the first point of contact for customer enquiries across multiple channels.
• Managing inbound calls and emails from international banking clients.
• Providing accurate information and resolving customer queries efficiently.
• Supporting customers with their day-to-day banking needs.
• Working closely with internal teams to ensure client requests are processed smoothly.
• Taking ownership of customer issues and seeing them through to resolution.
• Identifying opportunities to enhance the customer experience.
• Maintaining high standards of service, accuracy, and compliance.

Skills

First contact

Inbound calls

Accurate info

Query resolution

Banking support

Teamwork

Ownership

Customer experience

Service standards

Verbal comms

People skills

Procedures

Problem solving

Education

Secondary/High school/A levels

Job description

• Business Segment: Personal & Private Banking

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, MAUs and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

NOTE: This role does not offer Relocation or Sponsorship. Applicants must be eligible to work in Isle of Man.

We're looking for an Personal Banker to join our Client Services team. This is a fast-paced, customer-focused role where you'll be the first point of contact for our international banking clients, helping them with everyday banking enquiries, resolving issues, and ensuring they receive a seamless service experience.

As part of our service team, you'll work on a rotating shift pattern of 7:00am-3:00pm, 8:00am-4:00pm and 9:00am-5:00pm, providing support to clients across multiple channels throughout the day.

You'll play a key part in delivering excellent customer service through telephone, email, and digital channels while supporting clients with their banking needs.

Qualifications

Key outputs

• Acting as the first point of contact for customer enquiries across multiple channels
• Managing inbound calls and emails from international banking clients
• Providing accurate information and resolving customer queries efficiently
• Supporting customers with their day-to-day banking needs
• Working closely with internal teams to ensure client requests are processed smoothly
• Taking ownership of customer issues and seeing them through to resolution
• Identifying opportunities to enhance the customer experience
• Maintaining high standards of service, accuracy, and compliance

Qualification

• Secondary/High school/A levels

Experience

• 1-2 years' experience within banking, financial services, or a similar customer service environment.
• Previous experience within banking, financial services, or a regulated environment
• Experience in a call centre, contact centre, customer service, complaints, administration, or service-based role
• Strong communication and listening skills
• The ability to manage multiple tasks while speaking with customers
• A natural problem-solving mindset and attention to detail
• Confidence using multiple systems and technology platforms
• A genuine passion for helping customers and delivering excellent service
• Interacting with People
• Following Procedures
• Checking Things
• Adopting Practical Approaches
• Upholding Standards
• Difficult Calls Management
• Query Resolution
• Verbal Communication