Global Personal Banker - Client Services

Standard Bank Group; Douglas; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Standard Bank Offshore in Isle of Man is seeking a Personal Banker to join our Client Services team. You will be the first point of contact for international banking clients, handling everyday banking enquiries and resolving issues to ensure a seamless service experience.

This fast-paced role operates on rotating shifts (7:00–15:00, 8:00–16:00, 9:00–17:00) across multiple channels including telephone, email and digital channels.

Qualifications

• First point of contact for customer enquiries across multiple channels.
• Managing inbound calls and emails from international banking clients.
• Providing accurate information and resolving customer queries efficiently.
• Supporting customers with their day-to-day banking needs.
• Working closely with internal teams to ensure client requests are processed smoothly.
• Taking ownership of customer issues and seeing them through to resolution.
• Identifying opportunities to enhance the customer experience.
• Maintaining high standards of service, accuracy, and compliance.

Responsabilités

• Acting as the first point of contact for customer enquiries across multiple channels.
• Managing inbound calls and emails from international banking clients.
• Providing accurate information and resolving customer queries efficiently.
• Supporting customers with their day-to-day banking needs.
• Working closely with internal teams to ensure client requests are processed smoothly.
• Taking ownership of customer issues and seeing them through to resolution.
• Identifying opportunities to enhance the customer experience.
• Maintaining high standards of service, accuracy, and compliance.

Connaissances

First contact

Inbound calls

Accurate info

Query resolution

Banking support

Teamwork

Ownership

Customer experience

Service standards

Verbal comms

People skills

Procedures

Problem solving

Formation

Secondary/High school/A levels

Description du poste

Standard Bank Offshore in Isle of Man is seeking a Personal Banker to join our Client Services team. You will be the first point of contact for international banking clients, handling everyday banking enquiries and resolving issues to ensure a seamless service experience.

This fast-paced role operates on rotating shifts (7:00–15:00, 8:00–16:00, 9:00–17:00) across multiple channels including telephone, email and digital channels.