Senior Performance Account Manager

ZipRecruiter; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading social media agency in London is seeking a Senior Account Manager to lead key paid social and PPC accounts. This role involves managing client relationships, developing growth strategies, and overseeing project execution. The ideal candidate will thrive in a fast-paced environment, possess strong organisational skills, and have proven experience in performance marketing. Join a vibrant team that values creativity and collaboration while enjoying flexible working arrangements and comprehensive benefits.

Benefits

Bonus Scheme

Flexi-working

25 Days Holiday

Friday 4 PM Finishes

Private Healthcare

Personal L&D Budget

Enhanced Parental Leave

Enhanced Pension Contributions

Team Outings

Qualifications

• Proven experience managing Paid Social & PPC accounts.
• Exceptional organisational skills and ability to manage multiple projects.
• Analytical mind with a good eye for spotting trends.

Responsibilities

• Develop paid social strategies for high scale accounts.
• Nurture strong, long-term relationships with clients.
• Analyse campaign performance using data-driven insights.

Skills

Organisational Skills

Client Relationship Management

Data Analysis

Communication

Problem Solving

Job description

Job Description

About Us

We're the leading social media agency in the business of spinning heads and stopping thumbs. We unleash the value of social for brands by combining expertise in data-driven strategy, innovative social campaigns, industry-leading creative, authentic content, and performance marketing to deliver measurable results. Founded by Max Whicher and Alex Bodini in 2016, Spin now boasts a team of over 50 proud social natives who deliver 360 social campaigns for global brands, including Google, Bupa, Ann Summers, Universal Music, Fujifilm, and Napolina.

We are a diverse group of creators, analysts, specialists, enthusiasts, deep-thinkers and boundary-pushers. And, of course, we can't forget about Senior Account Managers, and that’s where you come in!

Our blend of passion and fun has garnered us multiple awards for creating a fantastic workplace (this is where we brag about being recognised as one of the 'Top 100 Best Places to Work').

You can see more of what we're about at spinbrands.com and take a peek at our smiling faces on our 'About Us' page.

The Role

Less about us, more about you.

You’ll be the type of person who thrives working in an ever-changing, fast-paced environment where no two days are alike. You’ll need to be capable of spinning multiple plates at once whilst maintaining meticulous attention to detail. At Spin, you can expect to experience accelerated growth, limitless learning opportunities, and rapid career development.

Our Senior Account Managers lead our key paid social and PPC accounts. You are responsible for managing client relationships and planning strategies that exceed their objectives. Your proven expertise in performance marketing, data analysis, project and people management will be key to delivering exceptional results and achieving client satisfaction. You’ll be supported by a team of Junior Account Managers, who will bring your ideas to life and report results back to the client, as well as strategists and creatives working with you to deliver on-trend, best-in-class output for our clients.

Here’s what you’ll be doing…

Growth Strategy

• Develop paid social strategies for some of our high scale accounts, focusing on driving efficient, attributable conversion value, as well as attracting and engaging new customers. You’ll ultimately be responsible for the growth & retention of your accounts and ensuring an account manager supports you on the delivery of it.
• Plan and allocate budgets appropriately based on targets and forecasted results. Oversee budget pacing and make adjustments reactively to ensure maximum ROI for clients.
• Understand clients' business objectives and marketing needs to provide proactive strategic recommendations and spot opportunities for development.
• Review data across a range of reporting sources regularly, identifying patterns and trends within performance metrics to form and test against hypotheses.

Client & Project Management

• Nurture strong, long-term relationships with clients, acting as the main point of contact.
• Interpret clients' business objectives and marketing needs to provide strategic recommendations and growth opportunities.
• Collaborate with the creative strategist and in-house designers and content creators to ensure the execution of effective creative briefs & assets.
• Create and oversee systems that ensure accountability on actions and timings, between the client and Spin, as well as interdepartmentally.

Optimisation & Experimentation

• Analyse campaign performance through a micro and macro lens using data-driven insights to spot areas for innovation.
• Devise experiments and testing that help measure the true impact of campaigns.

Team Leadership

• Collaborate with Account Managers & Account Executives on your accounts. Assess quality of output, provide guidance and leadership.
• Foster a collaborative, creative first and results-driven team environment.
• Mentor and upskill Account Executives on all fundamental areas of paid social.
• Contribute positively to our curious culture by prioritising time spent sharing industry, cultural and audience news, and integrating takeaways into your accounts.

Reporting and Analysis

• Review and input strategically to weekly and monthly reports, and contribute to quarterly business reviews.
• Present findings and recommendations to clients in a clear and compelling manner.

Here’s what we need from you…

• Proven experience managing Paid Social & PPC accounts with an impressive track record of delivering commercial results for clients (Meta, TikTok & Google experience required, all other channels desirable but not essential).
• Exceptional organisational skills and a pro at managing multiple projects simultaneously.
• Proven experience nurturing and growing client relationships.
• Excellent and clear communicator, both written and verbally.
• A keen interest in social media platforms, specifically how they can be used for advertising.
• An analytical mind with a good eye for spotting trends and insights amongst large data sets.
• A good eye for spotting and understanding performance creative that delivers results on social media.
• A self-starter with a “can-do” attitude, who thrives in a fast-paced environment.
• Strong initiative, with the ability to foresee problems and find solutions before they become major issues.
• Experience managing a small team (or one direct report).

The Perks

• Bonuses: Celebrate company wins with our bonus scheme – earn up to 20% additional salary.
• Flexi-working: Work from your favourite spot at home 3 days per week, or abroad for up to a month each year.
• Holidays: 25 days of holiday to recharge plus an additional holiday day for every year you are at Spin.
• Hours: Friday 4 PM finishes to kickstart your weekend.
• Healthcare: Fully comprehensive private healthcare, including mental health and physiotherapy.
• Development: Access to personal L&D budget to explore and grow your skills.
• Maternity/Paternity: Enhanced parental leave policies and support.
• Enhanced pension contributions.
• Socials: Team outings, events, and socials planned by our social committee.

Our Values

• Always Be Curious: Explore the “what ifs” and experiment freely.
• Keep Up: Embrace change and move fast.
• Uphold High Standards: Take pride in delivering excellence.
• Act With Initiative: Spot opportunities and take action.
• Show Respect, Always: Value and respect everyone in our people-first business.

At Spin, we foster a vibrant work environment that thrives on diverse perspectives and creative ideas. We actively encourage applications from individuals of all backgrounds, regardless of race, gender, age, disability, religion, or sexual orientation.