Senior People Ops Lead: Recruitment & Retention

Compass Associates; Greater London; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Performance-related bonus

OTE £50k–£60k

Senior-level ownership

Job summary

Compass Associates in West London is seeking a Senior People / Recruitment & Retention Lead to take ownership of recruitment, onboarding and retention for a high-volume frontline workforce.

This hands-on leadership role involves coaching a recruiter, driving structured processes, improving candidate quality and early-stage retention, and working with senior leadership to shape an effective people operation.

Qualifications

• Proven experience in high-volume recruitment or people operations.
• Experience mentoring or developing recruitment/people teams.
• Strong candidate screening, onboarding and recruitment conversion skills.
• Experience with frontline or dispersed workforces.
• Excellent stakeholder management and communication.

Responsibilities

• Lead recruitment delivery across a high-volume frontline workforce.
• Coach and develop an existing recruiter.
• Improve candidate quality, screening and conversion.
• Strengthen onboarding processes and structure.
• Implement initiatives to improve early-stage retention.
• Own the wider recruitment and people operation.
• Collaborate with senior leadership on strategy.
• Identify process improvements and candidate experience.
• Operate in a fast-paced, people-led environment.

Skills

High-volume recruitment

Talent acquisition

People operations

Leadership/people management

Stakeholder management

Job description

Compass Associates in West London is seeking a Senior People / Recruitment & Retention Lead to take ownership of recruitment, onboarding and retention for a high-volume frontline workforce.

This hands-on leadership role involves coaching a recruiter, driving structured processes, improving candidate quality and early-stage retention, and working with senior leadership to shape an effective people operation.