Senior People and Development Officer

Shropshire Doctors Co-operative Limited ‘Shropdoc’; West Midlands; On-site; GBP 38,000 - 54,000; Full time

Job summary

Shropdoc seeks a Senior People and Development Officer to support and advise managers on HR policies and employment law. You will handle complex employee relations cases, lead formal change consultations, and design and deliver manager training.

The role focuses on practical HR guidance, workforce planning, and supporting wellbeing and succession planning within a collaborative People team. DBS clearance is required and CIPD Level 5 is essential.

Qualifications

• Knowledge of UK employment law and best practice for people management.
• Experience designing and delivering HR training and development for managers or staff.
• Evidence of continuing professional development in HR, employment practice or learning and development.

Responsibilities

• Manage a varied employee relations caseload including disciplinary, grievance, absence and capability.
• Be the first point of contact for HR queries on employee relations matters.
• Advise managers on policies and employment law; lead change consultations with managers.
• Design and deliver HR training and guidance for managers and staff, both face-to-face and virtually.
• Coach managers in difficult conversations, performance management and staff development.

Skills

UK employment law

People management

Communication

Coaching

Organisational skills

Education

CIPD Level 5 or equivalent

Training & development qualification

CPD in HR/People management

Job description

Senior People and Development Officer in the People team at Shropdoc, a not-for-profit provider of telephone triage and urgent primary care services. The core work is practical HR advice to managers, a varied employee relations caseload and leading formal change consultations, alongside designing and delivering manager training. The team is small and collaborative, and payroll or health and safety experience would add to the role. A CIPD Level 5 or equivalent and a satisfactory DBS check are essential.

What the job involves

• Manage a varied employee relations caseload including disciplinary, grievance, absence, capability, performance and probation
• Act as first point of contact for HR queries on employee relations matters
• Advise managers on HR policies and employment legislation
• Lead formal consultation exercises on change, working alongside managers and escalating complex cases
• Manage sickness absence with managers, including redeployment, return to work and Occupational Health referrals
• Design and deliver HR training, workshops and guidance for managers and staff, face-to-face and virtually
• Coach and support managers in difficult conversations, performance management and employee development
• Advise on resource planning, recruitment campaigns, job descriptions, person specifications, job evaluation and selection
• Lead People improvement projects from planning through to evaluation
• Support CQC and HIW workforce compliance with the Medical Director and clinical teams, and oversee audit and inspection actions
• Identify learning and development needs, monitor mandatory training compliance and maintain training records and reports
• Work with Payroll on contractual changes, pay awards and cover during absence, and support wellbeing and succession planning

What’s required

Qualifications

• CIPD Level 5 or equivalent
• Recognised qualification in training, learning and development
• Evidence of continuing professional development in HR, employment practice, learning and development or people management

Experience

• Professional HR experience advising managers and employees on employee relations, performance, absence, conduct and capability
• Designing and delivering HR-related training and development for managers or employees
• Coaching managers to build their confidence in managing people
• Applying employment legislation and HR policy in practical workplace situations

Skills & knowledge

• Sound knowledge of UK employment legislation and people management good practice, turned into clear practical guidance for managers
• Excellent communication, presentation and facilitation skills
• Supporting managers through sensitive and challenging conversations
• Highly organised, managing competing priorities with attention to detail and confidentiality
• Working independently while contributing to a collaborative People team

Checks & eligibility

• Satisfactory DBS clearance

Other

• Professional, approachable and credible, with confidence building relationships with managers and stakeholders
• Working flexibly to meet organisational needs
• Demonstrating Shropdoc's values of Community, Quality, Kindness, Integrity and Development

Nice to have

• Experience of working with Payroll or Finance on contract variations and employee information
• Understanding of payroll processes and ability to provide operational support and cover during absence
• Confidence in giving professional advice and constructively challenging managers
• Understanding of workplace health and safety and how legislation applies in practice
• Recognised training in coaching or mentoring
• Relevant project management qualification or equivalent