Senior Pensions Technician

Capita; United Kingdom; Remote; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Senior Pensions Technician to join their dynamic Data team. This role focuses on leading pension data projects, ensuring compliance with procedural requirements, and enhancing customer service quality. You will leverage your expertise in DB pensions to guide project delivery and support team development. With a clear succession plan in place, this is an exciting opportunity to advance your career while contributing to a forward-thinking organization dedicated to innovation and excellence in the pensions sector. If you are passionate about data and client management, this could be the perfect fit for you.

Benefits

23 days holiday (rising to 27)

Company matched pension

Life assurance

Cycle2work scheme

15 weeks fully paid maternity leave

Voluntary benefits

Paid volunteering day

Access to Employee Network Groups

Qualifications

• Experience with DB pension projects and technical knowledge in pensions.
• Ability to manage client relationships and explain scheme rules.

Responsibilities

• Lead pension data projects ensuring accuracy and quality.
• Build and enhance customer relationships with stakeholders.
• Review systems and processes for service delivery improvements.

Skills

DB pension experience

Client management skills

Understanding of scheme rules

Ability to interpret project plans

Coaching and training skills

Education

PMI Qualifications

Job description

Senior Pensions Technician

Apply: remote type Work From Home, time type Full time, posted on Posted Yesterday, job requisition id 10104141

Home Based

Are you passionate about data and looking for your next exciting role?

We are looking for someone to join our Data team. The primary focus of the role is to bring technical experience and lead on key projects to ensure they are completed in line with procedural and client requirements and within service level agreements and to provide a continually improving level of customer service in terms of quality, cost and time.

You will have experience of working on a variety of pension data projects and have excellent pensions technical knowledge. In return, Capita Pensions Solutions will give you a clear succession plan to further your career.

Job title: Senior Pensions Technician

Job Description:

What you’ll be doing:

• To work with the Pensions Technicians, Pensions Technician Specialists, Data Service Delivery Manager and Client Relationship Managers to deliver requirements for projects within KPIs (time scales, deliverables, quality, sign off) and guide the planning process.
• To ensure accuracy and quality of data projects.
• To understand, build, maintain and enhance customer relationships representing the department in key meetings with internal and external project stakeholders.
• To build, maintain and enhance the team’s competence in order to improve delivery of the customer experience and to ensure we treat customers fairly.
• To keep up to date with the latest technical and legislative changes and ensure these are embedded within the team.
• Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
• To support and assist the management team where required in all aspects of service delivery and business support.
• To be accountable for client requirements being met by the operation.

What we’re looking for:

• DB pension experience.
• Can understand and explain how scheme rules impact GMP benefits.
• Can identify and explain the difference between DB and hybrid pension schemes and the impact that this may have on the data.
• Can understand, interpret and explain scheme rules correctly.
• Can use knowledge and experience to support, coach and train team and can demonstrate ongoing development of the team.
• Client management skills.
• Can demonstrate management of administration platforms including pension member records.
• Ability to understand, interpret and input into project plans.

Desirable:

• PMI Qualifications.

About Capita Pension Solutions:

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market-leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you.

Location: United Kingdom

Time Type: Full time

Contract Type: Permanent