Senior Pensions Technical Services Lead

Brightwell; East Midlands; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Annual performance bonus

25 days holiday + bank holidays

Employer pension contributions 15-17%

Life Insurance 8x salary

Health assessments

Health cash plan

Study support

Employee Assistance Programme

Wellhub wellness access

Free on-site parking

Job summary

Brightwell is seeking a Technical Services Manager in Chesterfield to lead complex member casework, oversee pensions events and ensure regulatory compliance. You will partner with Legal and Risk & Compliance, support the Member Services teams, and guide on technical pensions issues within the wider team.

You will review data, calculations and system updates, while managing risk and improving the member experience through process improvements and training.

Qualifications

• Experience in a technical role within a pensions administration function.
• Excellent knowledge of MS Office including Word, Excel, PowerPoint and Outlook.
• Proven DB Pension Schemes knowledge and operational experience.
• Excellent verbal and written communication skills.
• Deep knowledge of scheme rules, pensions legislation, and relevant employer codes of practice.
• Strong pensions knowledge including HMRC rules and regulations.
• Strong numeric, analytical and problem-solving skills.
• Ability to communicate at all levels within the organisation.
• Well organised with commercial awareness.
• Proven track record as a pensions practitioner or PMI qualification.
• Experience in delivering pension scheme events and other projects.

Responsibilities

• Support trustees committees ensuring process and documentation are fit for purpose and casework is managed.
• Act as principal contact with Legal and external parties on scheme issues.
• Manage delivery of scheme events and provide technical oversight on regulatory projects.
• Lead complaints handling and provide reporting/trend analysis to stakeholders.
• Review calculations, validate data and support senior/complex cases.
• Disseminate regulatory information to the wider team with Legal and Risk & Compliance.
• Provide technical support to the team and contribute to training.
• Support the Product Owner in developing the member portal.
• Monitor process and systems to reduce risk and improve member experience.

Skills

Pensions knowledge

MS Office

DB Pension Schemes

Communication skills

Pensions legislation

HMRC rules

Numerical analysis

Stakeholder engagement

Organization

Pensions PMI qualification

Pension events management

Education

PMI pensions qualification

Tools

Microsoft Excel

Other software products

Job description

Brightwell is seeking a Technical Services Manager in Chesterfield to lead complex member casework, oversee pensions events and ensure regulatory compliance. You will partner with Legal and Risk & Compliance, support the Member Services teams, and guide on technical pensions issues within the wider team.

You will review data, calculations and system updates, while managing risk and improving the member experience through process improvements and training.