Senior Pensions Analyst

Aptia UK Limited; Chichester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming employee benefits and pensions administration. As a Senior Pensions Administrator, you'll leverage your expertise to support clients through complex queries, particularly those arising from divorce and pension benefits. This role offers the opportunity to work in a collaborative environment, where your contributions will directly impact the lives of over seven million people. With a commitment to professional development and a culture that values inclusivity, this is the perfect opportunity for those looking to make a significant impact in a growing field. Embrace the challenge and take your career to the next level with this exciting role!

Qualifications

• Experience in pensions administration, particularly with Defined Benefit schemes.
• Strong communication skills and ability to support team development.

Responsibilities

• Communicate with clients and scheme members on complex queries.
• Support team members and maintain service standards.

Skills

Client Communication

Analytical Skills

Problem-solving

Knowledge of UK Pensions Legislation

Peer Review

Education

Relevant Pensions Administration Experience

Job description

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job Requirements

Are you an experienced Senior Pensions Administrator looking for a fresh challenge?

Do you want to be part of a supportive, friendly team, working together to provide an excellent level of service?

In this role you will play a key role in supporting clients and scheme members through the queries arising from divorce and the financial impact relating to pension benefits, as well as using your expertise to peer review, coach and support other team members.

You will use your technical knowledge to advise on procedural and legislative changes, and support client relationships through maintaining service and disclosure requirements and process improvement.

This role will work on a hybrid basis from our office in Chichester. (The core team is based in Chichester, but other UK offices would be adaptable).

What You’ll Be Doing:

1. Communicating with clients, scheme members and third parties on complex queries when required via letter, email and telephone.
2. Gaining a thorough understanding of the divorce processes administered in the team and ensuring activities are processed in line with the individual scheme rules and legislation.
3. Updating pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of schemes.
4. Performing checking activity as required to support team members and using MI reporting to monitor service levels and disclosures.
5. Ensuring errors, omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales.
6. Keeping abreast of technical developments, procedural and legislative changes, able to discuss and act upon the implications.
7. Supporting members of the team with development through both peer review and people performance and development. Deputising for NorthStar performance reviews.

What We’re Looking For:

1. Experience liaising with members and ideally clients and trustees.
2. Ability to peer review to a high standard of accuracy.
3. Strong knowledge of Defined Benefit (DB) schemes and governing legislation issues.
4. Knowledge of UK pensions legislation, and preferably understanding of impact of Family Law (although training will be provided on this).
5. Good communication skills, both written and verbal.
6. Strong analytical and problem-solving skills.
7. Able to analyse and improve processes.

How to Apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

About Us

Aptia is a trusted provider of employee benefits and pension administration services, with offices in the U.S. and U.K. supported by shared services in India and Portugal. We manage programs covering over six million people and serving more than 1,100 clients, catering to both B2B purchasers of the administration platform and B2C employees.

With our extensive experience in the industry, we will deliver efficient and reliable solutions that ensure the smooth management of employee benefits programs. Our dedicated team of experts will combine in-depth knowledge with leading technology to simplify the administration process for clients.