Digital Data & Reporting Analyst - Pensions

Capita; London; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company is seeking a Digital Data & Reporting Analyst to enhance the Pensions Digital team. You will analyze digital data and improve market-leading experiences by working closely with stakeholders, applying your expertise in web analytics and data visualization to optimize campaigns and reporting solutions. This home-based role requires the ideal candidate to have significant experience in the Financial Services sector and knowledge of Microsoft technologies.

Benefits

23 days holiday (rising to 27)

Company matched pension

Volunteering opportunities

Employee Network Groups

Qualifications

• Experience in web analytics and Microsoft technology.
• Strong analytical mindset with background in data visualization.
• Knowledge of tag managers and performance marketing channels.

Responsibilities

• Monitor data and identify trends post-launch of new solutions.
• Develop and evolve reporting structures for marketing channels.
• Collaborate with Product and UX teams to ensure accurate data tagging.

Skills

Web analytics

Data analysis

PowerBI

SEO

Analytical mindset

Tools

Google Analytics

Power Automate

Google Tag Manager

Job description

Digital Data & Reporting Analyst - Pensions

Digital Data & Reporting Analyst - Pensions

Digital Data & Reporting Analyst – Pensions

Home Based - This role needs to be based in the UK and requires the successful candidate to undergo enhanced security approvals which includes the need to have lived in the UK for at least the last 3 years.

We are looking for a Digital Data & Reporting Analyst to join the Pensions Digital team. The team you will be joining ensure that Capita Pensions Solutions have market leading digital experiences for our clients.

The ideal candidate will possess in-depth knowledge on tagging the digital journey to drive personalisation, online marketing trends, analyse data for insights, create, and optimise marketing campaigns.

Initially you will be working on Google Analytics 4 and using data engineering to produce PowerBI platforms for our existing online pensions platform, you will also be working closely with the digital design team and product owners to understand the long-term personalised journey and reporting aspiration for our new pension platform. You will identify the key data that is needed to achieve defined outcomes.

You will work with the team throughout development, to test the hypothesis and to ensure that the launched solution meets the initial need. Once the new solutions are live you will monitor the data, identify trends, respond to issues and develop the reporting suite.

Job Description

Key Responsibilities:

• Responsible for the accuracy and quality of performance and business data, and how they are used
• Responsible for the accuracy and quality of data and analysis, and how they are used
• Describe the importance of performance measures, their relation to business objectives and how they vary at different stages of the product life cycle
• Develop an understanding of the wider analytics context, tools and techniques
• Understand and work with colleagues to apply core techniques for analysis and insight
• Perform data preparation and cleansing with limited guidance
• Present clear insights that colleagues can understand and use
• Understand the appropriate media to communicate findings
• Engaged with and actively contribute to data analytics community
• Understand the concept of data being fit for purpose, and the context of the data
• Work on the existing PowerBI platform bringing in new data and producing new pages and reports for internal stakeholders
• Identify the digital data required to measure progress against the outcomes
• Work closely with the Product and UX teams to ensure the data is tagged correctly and identify gaps.
• Working closely with the design team to ensure customer insights are incorporated into designed experiences and forming a compelling story around it.
• Work with cross-functional teams and enable data-driven decisions
• Improve the process of digital analytics with creative analytics solutions
• Work with data architecture team in maintaining data integrity
• Evaluate site performance and analyse web analytics
• Develop reporting structure for marketing channels
• Develop and evolve the reporting suite that keeps stakeholders up to date with progress
• Use SEO insight and trends to improve performance where necessary

What are we looking for:

• Experience in web analytics and knowledge of the digital eco system especially using Microsoft technology
• Experience creating Power Automate workflows with standard and custom connectors
• Understanding of the use of data to personalise journeys for the customer and ability to ensure the correct data is tagged to drive the agreed outcomes
• Experience of working within the Financial Services sector
• Knowledge of tag managers like Google tag manager, Adobe launch and Microsoft Dynamic tag manager
• Experience in analytic solutions like Google analytics, PowerBI platform and Adobe analytics
• Understanding of performance marketing channels
• Awareness of digital technology and understanding of what it involves and its impact
• Strong analytical mindset with experience in digital, data analyse and data visualisation
• Understanding of marketing behaviour and experience in optimising campaigns
• Experience in Search Engine Optimisation
• Experience in the Pensions sector

About Capita Pension Solutions

At Capita Pension Solutions (CPS)we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we’ll get back to you.For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.

Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.