Senior Pensions Administrator – Hybrid (Perth)

XPS Group; Perth; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Annual discretionary bonus

25 days holiday

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Flexible benefits scheme

Volunteer days

Referral bonuses

Job summary

XPS Group in Perth seeks a Senior Associate Pension Administrator to join our pension administration team. You will support defined benefit schemes and related processes, delivering accurate calculations, renewals, and member statements with a focus on service quality.

You will mentor junior staff, handle client queries, and contribute to continuous improvement across processes in a hybrid work environment.

Qualifications

• Able to demonstrate a fundamental knowledge of pensions administration activities and can apply this knowledge to any scheme.
• Previous pensions administration experience of Defined Benefit (DB) schemes (including leavers, retirements, deaths, transfers in, transfers out, monthly processing and investment, benefit statements, renewals, and pension increases).
• Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
• Experience of checking and mentoring more junior members of staff would be desirable.
• Third party pensions administration experience preferred, although strong all-round experience within an in-house pensions department, which is not purely process driven will be considered.
• IT proficient, Microsoft Word, Excel & Outlook

Responsibilities

• Adhering to best practice procedures in all aspects of pensions administration related tasks as defined by the Company.
• Participating in annual projects such as renewals, benefit statements, life assurance, PHI and pension increases. Handling any data processing and administration tasks, ensuring projects are fully monitored and completed in line with customer and legislation requirements.
• Ensuring standard documentation is scheme specific and incorporating them into existing procedures.
• Monitoring on going procedural developments and implementing changes to procedures where required.
• First level checking of work completed by more junior staff. In addition, final checking of non-financial work e.g., change of address.
• Informal training and mentoring of more junior members of the team.
• Receiving and handling internal and external telephone queries and where applicable becoming first point of contact for clients.
• Running automated systems calculations.
• Performing manual benefits calculations.
• Developing intermediate knowledge and awareness of their clients and associated schemes.
• Taking responsibility for ad-hoc projects and exercises.
• Assisting the team with project related work e.g. bulk mailshots to scheme members.
• Updating relevant pension administration databases and systems.
• Dealing with more complex pensions queries.
• Handling both Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
• Assisting in non-client related work such as technical committees, training and events.
• Working closely with other departments/teams both internal and external to the Company to provide a total service to our clients. E.g., Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider).
• Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non- chargeable activities and meeting required utilisation targets.

Skills

Pensions administration

Numerical aptitude

MS Office

Education

A Level or Degree

GCSE Maths & English

Tools

Microsoft Word

Excel

Outlook

Job description

XPS Group in Perth seeks a Senior Associate Pension Administrator to join our pension administration team. You will support defined benefit schemes and related processes, delivering accurate calculations, renewals, and member statements with a focus on service quality.

You will mentor junior staff, handle client queries, and contribute to continuous improvement across processes in a hybrid work environment.