Senior Pensions Administrator

WTW; Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days leave

Private healthcare

Life insurance

Group income protection

Health assessments

Pension scheme

Hybrid working

Employee assistance program

Volunteer day

Electric vehicle scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness cover

Job summary

WTW in Leeds is seeking a Senior Pensions Administrator to join our Outsourcing line on a hybrid basis. You will accurately process complex pensions calculations and queries across retirements, transfers and deaths, while supporting junior colleagues and ensuring high quality service.

The role requires knowledge of pensions legislation, DB/DC administration and proficiency with Excel/Word, with the ability to coach others and manage workloads to hit SLAs. Hybrid/multi-site experience is a plus.

Qualifications

• Experience in occupational pension administration (DB and/or DC) including retirements, transfers and deaths.
• Knowledge of pensions legislation and regulations applied to an administration team.
• Experience with DB manual calculations for various administration processes.
• Attention to detail and ability to follow procedures and check others' work.
• Ability to manage high volumes with accuracy.
• Strong organisational and time management skills and ability to handle multiple client queries.
• Excellent written and verbal communication; proficient in Excel and Word.
• Experience coaching junior colleagues.
• Experience in hybrid/multi-site teams is advantageous.

Responsibilities

• Process complex pensions calculations and queries across retirements, transfers and deaths.
• Check and monitor work of junior colleagues; provide feedback.
• Escalate technical issues and non-standard cases.
• Apply pensions legislation and WTW guidance in day-to-day work.
• Support Team Leader to meet SLAs and coordinate workload; manage client responsibilities.
• Coach and mentor junior colleagues.
• Identify areas for service improvements and drive process changes.
• Assist in complex and project-based work as required.

Skills

Pensions knowledge

Coaching

Time management

Communication

Hybrid teamwork

Tools

Excel

Word

Job description

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our office in Leeds working hybrid.

The Role

• Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
• Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
• Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
• Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.
• Assists in complex and project-based work as and when required.

Qualifications & What you’ll bring

• Previous experience working in an occupational pension administration team (DB and/or DC experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
• Experience and knowledge of the DB manual calculations required for a variety of administration processes.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
• Experience of coaching and supporting less experienced colleagues.
• Experience of working in a hybrid/multi-site team would be an advantage.

What We Offer

• You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• private healthcare
• life insurance
• group income protection
• regular health assessments
• defined contribution pension scheme, featuring matched contributions up to 10% from the company
• hybrid working options
• access to an employee assistance programme
• a fully paid volunteer day to make a difference in your community
• electric vehicle car scheme
• share scheme
• cycle-to-work programme
• dental and optical cover
• critical illness protection

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail] (OGB2)