Senior Pensions Administrator

Equiniti; Crawley; On-site; GBP 30,000 - 45,000; Full time

Job summary

Equiniti, a leader in pension administration, seeks a Senior Pensions Administrator to provide exemplary service while identifying process enhancements. Candidates should possess strong communication skills and at least 12 months of experience in the field, ensuring quality and timely outputs. Enjoy excellent benefits including 28 days holiday, a matched pension scheme, and generous parental leave options.

Benefits

28 days + 8 bank holidays

Cash payment towards flexible benefits

Life Assurance

Company sick pay

Matched pension scheme

Discounts with major retailers

Generous maternity/adoption leave

Qualifications

• Minimum 12 months experience in senior pensions administration required.
• Proven track record of quality and timely delivery.
• Strong desire to deliver exceptional customer service.

Responsibilities

• Provide administration service and adhere to quality targets.
• Coach and train colleagues while handling complex customer inquiries.
• Identify process improvements for better output and customer service.

Skills

Attention to detail

Customer service

Communication

Numeracy

IT skills

Job description

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Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Job Description

As a senior member of the team, providing an efficient, accurate and friendly service to all our colleagues and customers will be second nature to you. Striving to support your team and identifying improvements in our processes, demonstrate initiative, judgement and certainty. The successful candidate will have a strong understanding or Pensions legislation, regulatory requirements and HMRC requirements. As a senior member of the team you will be required to take on additional responsibilities which include training, coaching and representing the team on projects.

Business Functions:

Equiniti helps some of the UK’s best known brands and public sector organisations manage complex and regulated administration covering pensions, payroll and payments. Our activities are often mission-critical to our clients but not core to their organisations. By taking care of these services, we free them to focus on what matters most. Our solutions are delivered at scale, supporting eight million pension scheme members and paying three million people over £21bn a year. Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuously served since 1836.

Core duties and responsibilities:

Will be providing administration service to customers, working to Service Levels with adherence to quality targets.

Completing/checking and auditing casework and providing constructive feedback, coaching and training to your colleagues is a big part of what you will be doing.

Will be expected to have engagement with our client contacts helping to resolve complex customer enquiries based on competent working knowledge of customer requirements using pension’s knowledge.

The provision of technical guidance to your teams is going to be important, providing swift support when required. Identifying process improvements in immediate area of work responsibility in order to improve output and customer service is also key.

Skills, Attributes and Behaviour:

A minimum of 12 months of experience in senior pensions administration is essential for this role.

Excellent attention to detail and capable of following defined processes and procedures.

Excellent communication skills (written and oral) with a strong desire to deliver exceptional customer service.

Will need a proven track record of quality, timely delivery and strong numeracy skills / literacy skills.

Developing positive and productive working relationships with people is also essential.

Strong IT skills and a willingness to learn a variety of systems.

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

28 days + 8 bank holidays. Option to buy more days through salary sacrifice.

A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.

4 x Life Assurance.

Company sick pay (2 months full pay, 2 months half, following probation).

Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).

Discounts with major retailers (EQ Wins).

Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.