Senior Pension Administrator

Equiniti; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Equiniti is seeking experienced Pensions Administrators to join their team in the UK. With a focus on delivering outstanding service in Defined Benefits and Contributions, successful candidates will demonstrate attention to detail and a commitment to quality. Career progression through a newly launched training academy is a key feature of this position.

Benefits

Pension plan with company matching up to 10%

Employee Assistance Programme

28 days holiday plus bank holidays

Time off for volunteering

Qualifications

• Must have previous pensions experience.
• Strong communication and numeracy skills required.
• Ability to deliver exceptional customer service.

Responsibilities

• Provide administration services to customers and meet targets.
• Complete/check casework and provide feedback.
• Coach colleagues and participate in projects.

Skills

Attention to Detail

Communication

Customer Service

Numeracy

Literacy

Education

Pensions Administration Experience

Job description

Client:

Equiniti

Location:

Castletown, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

25c1cbdf944c

Job Views:

40

Posted:

18.06.2025

Expiry Date:

02.08.2025

Job Description:

Management Level

Role Summary

If you have pensions experience and can demonstrate the following skills, experience, and behaviors, this is a great opportunity to join Equiniti and progress. We promote from within, and future roles may include team leadership or strategic operations roles across our sectors.

We are seeking experienced pensions administrators for teams in different operational areas, including Defined Benefits (DB), Defined Contributions (DC) Schemes, and Pensions Payroll teams.

Department Information

As our business grows, so does our need for experienced Pensions Administrators in our Crawley office. We have recently launched a training academy offering long-term career progression and professional qualifications.

Core Duties/Responsibilities

• Provide administration services to customers, meeting targets
• Complete/check casework and provide feedback
• Resolve customer inquiries
• Perform and issue pension calculations
• Provide technical guidance to team members
• Identify and implement process improvements to enhance throughput and customer service
• Coach colleagues on-the-job
• Participate in projects and ad-hoc activities as assigned by the Team Leader

Skills, Capabilities, and Attributes

• Excellent attention to detail and adherence to processes
• Strong communication skills
• Commitment to delivering exceptional customer service
• Proven track record of quality and timely delivery
• Ability to develop positive working relationships
• Computer literate and willing to learn new systems
• Strong numeracy and literacy skills
• Previous pensions experience is essential

What We Offer

• Save For Your Future – Pension plan with company matching up to 10%
• Long Term Incentive Plan (LTIP) – Benefit from company success if sold profitably
• Health and Wellbeing – Employee Assistance Programme, life assurance at 4x salary, optional enhanced cover
• Employee discounts – Cashback and discounts via our platform
• Flexible Benefits – Purchase benefits like gadgets, travel insurance, and more
• Time Off – 28 days holiday plus bank holidays, 2 volunteer days
• Recognition – ICON awards for outstanding contributions

We promote equality of opportunity and encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or belief. Employment is contingent upon satisfactory screening checks.