Senior Pensions Administrator

WTW; Salfords; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Health assessments

Defined contribution pension (matched

Hybrid working options

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental cover

Optical cover

Critical illness protection

Job summary

WTW is seeking a Senior Pensions Administrator for our Outsourcing line, based in Redhill with hybrid working. You will handle advanced calculations for complex DB and DC schemes, mentor juniors, and ensure high-quality client service across a varied portfolio.

You will use pension expertise, governance knowledge, and team collaboration to meet targets, improve processes, and support senior leadership in delivering accurate, timely responses to client queries.

Qualifications

• DB experience essential in pension administration.
• Experience with Retirements, Transfers and Deaths.
• Knowledge of pensions legislation and regulations.
• Ability to handle high volumes with accuracy.
• Excellent Excel and Word skills.
• Experience of coaching and supporting colleagues.
• Hybrid/multi-site team experience advantageous.

Responsibilities

• Process complex pension calculations and queries for DB/DC schemes.
• Mentor junior colleagues and check their work.
• Escalate technical issues and handle non-standard cases.
• Apply pension legislation knowledge and WTW procedures.
• Support Team Leader to meet SLAs and coordinate workload.
• Coach and develop team members.
• Identify process improvements to enhance client service.
• Participate in complex or project-based work when required.

Skills

Pension administration

DB experience

Excel

Word

Attention to detail

Time management

Communication

Coaching

Hybrid team experience

Pensions legislation

Job description

Description

Join us as a Senior Pensions Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid.

You will work within a team to provide a high quality service to our impressive portfolio of clients that include prestigious and market leading global companies. In the role of Senior Pensions Administrator, you will take on advanced calculations and administration of complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of junior team colleagues. This gives you the opportunity to work on clients that offer exposure to every aspect of pensions administration, utilising bulk processing routines, automated calculations or your manual calculation skills, and the potential for involvement with a huge variety of different projects.

The Role

• Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths. Cases and processes are completed to a high standard proving accurate and well worded correspondence
• Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
• Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
• Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
• Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
• Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
• Continuously seeks to identify areas where the service to clients /members could be improved and takes forward process improvements as required.
• Assists in complex and project-based work as and when required.

Qualifications

What you'll bring

• Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
• Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
• Experience and knowledge of the DB manual calculations required for a variety of administration processes.
• High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
• Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
• Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
• Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
• Experience of coaching and supporting less experienced colleagues.
• Experience of working in a hybrid/multi-site team would be an advantage.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email

(OGB2)