Senior Payroll Lead, Education Bureau & Client Success

IRIS; Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative payroll team

Diversity and inclusion culture

Job summary

IRIS, a leading UK payroll software provider, is seeking a Senior Client Payroll Executive to join the Education Payroll Bureau Services team. You will blend hands-on payroll processing with coaching, mentoring, and team support, ensuring accurate payrolls and exceptional service for clients.

You will guide colleagues on payroll legislation, perform quality checks, support workload planning, and help drive service improvements.

Qualifications

• Significant end-to-end payroll processing experience.
• Strong understanding of current payroll legislation.
• Experience working with payroll systems and bureau environments.
• Excellent Excel and Microsoft Office skills.
• Excellent communication and relationship-building skills.
• A customer-focused mindset and passion for delivering quality service.
• The ability to coach, support and positively influence colleagues.

Responsibilities

• Process client payrolls accurately and within deadlines.
• Support and mentor Payroll Executives and Trainees.
• Provide expert guidance on payroll legislation and best practice.
• Carry out payroll quality checks and ensure compliance standards are maintained.
• Assist with workload planning and team coordination.
• Manage client queries and support the resolution of escalated issues.
• Contribute to continuous improvement initiatives across the payroll function.
• Support management reporting and performance tracking.

Skills

Payroll processing

Payroll legislation

Coaching

Customer service

Excel

Communication

Mentoring

Payroll systems

Education

CIPP qualification or equivalent

Tools

Payroll software systems

Job description

IRIS, a leading UK payroll software provider, is seeking a Senior Client Payroll Executive to join the Education Payroll Bureau Services team. You will blend hands-on payroll processing with coaching, mentoring, and team support, ensuring accurate payrolls and exceptional service for clients.

You will guide colleagues on payroll legislation, perform quality checks, support workload planning, and help drive service improvements.