Senior Payments Operations Manager

DEPOP; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A fast-growing company is seeking a Senior Payments Operations Manager to oversee payment optimization, vendor management, and regulatory compliance. The role emphasizes collaboration across departments to enhance user experiences and improve payment processes, aligned with the mission of making fashion circular. Ideal candidates should possess strong analytical skills and a deep understanding of payment systems.

Benefits

Health + Mental Wellbeing PMI

25 days annual leave with rollover options

Fully paid 4 week sabbatical after 5 years

18 weeks paid parental leave

Life insurance (3x salary)

Flexible working options

Free shipping on Depop sales

Qualifications

• Experience managing PSP relationships (e.g., Stripe).
• Strong analytical mindset and ability to optimize payment performance.
• Exceptional written and verbal communication skills.

Responsibilities

• Oversee and optimize payment processing solutions.
• Manage relationships with Payment Service Providers.
• Develop solutions for payments fraud reduction.

Skills

Payment Optimization

Interpersonal Communication

Analytical Mindset

Vendor Management

Fraud Prevention

Job description

Depop Payments plays a critical role in driving growth and presents significant opportunities for innovation as we work towards our mission to "Make Fashion Circular." We are seeking a Senior Payments Operations Manager to collaborate across departments and with external partners to deliver value to our users. This role will focus on driving impact across the payments process through cost optimization, improving conversion, ensuring tax compliance, and delivering a safe, seamless and reliable payments experience. The ideal candidate will bring a strategic mindset to payments operations while balancing technical execution with a deep understanding of the user experience.

Responsibilities:

• Payment Optimization & Analysis: Oversee and optimize Depop's payment processing solutions to drive margin improvements. Monitor payment acceptance metrics, identify optimization opportunities, and implement strategies to enhance conversion rates and reduce friction.
• Vendor Management: Assist in the evaluation and ongoing management of Payment Service Providers (PSPs), maintaining strong partnerships and ensuring service excellence.
• Fraud Prevention & Operational Efficiency: Collaborate with the fraud team to develop solutions addressing payments fraud, including fraudulent chargebacks and bad recoupment. Work with cross-functional teams to identify operational pain points, prioritize solutions, and improve the user experience and overall payment processes and efficiency, thereby enhancing trust with users.
• Payment Methods & Industry Trends: Partner with Finance and Product to assess new payment methods and identify integration opportunities. Stay informed about payment industry trends, collaborating with Product to incorporate emerging opportunities into future plans.
• Regulatory Compliance & Tax Management: Collaborate with Legal, Tax, and Finance teams to track evolving tax and regulatory requirements, ensuring compliance and evaluating associated risks and benefits. Lead the operational execution of tax season across all relevant markets, ensuring compliance with local regulations and efficient processing.

Required Skills & Experience:

• Experience managing PSP (Payment Service Provider) relationships e.g. Stripe, or working in a PSP in an operational role
• Deep understanding and passion for payment optimisation, with a strong focus on enhancing the user experience throughout the payment process
• Sound knowledge of payment systems and technology as well as keeping up to date with relevant innovations in the field
• Skilled at collaborating cross functionally with product management/ in a product-led organisation
• Strong analytical mindset with the ability to measure, optimize, and continuously improve payment performance, ensuring that metrics align with business goals.
• Exceptional ability to influence cross-functional stakeholders through clear, concise, and persuasive written and verbal communication skills.

Desired Skills & Experience:

• Experience working at an online peer-to-peer marketplace in a Payments operations capacity.

Additional information

Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa Subsidised counselling and coaching with Self Space Cycle to Work scheme with options from Evans or the Green Commute Initiative Employee Assistance Programme (EAP) for 24/7 confidential support Mental Health First Aiders across the business for support and signposting Work/Life Balance: 25 days annual leave with option to carry over up to 5 days 1 company-wide day off per quarter Impact hours: Up to 2 days additional paid leave per year for volunteering Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love. Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant All offices are dog-friendly Ability to work abroad for 4 weeks per year in UK tax treaty countries Family Life: 18 weeks of paid parental leave for full-time regular employees IVF leave, shared parental leave, and paid emergency parent/carer leave Learn + Grow: Budgets for conferences, learning subscriptions, and more Mentorship and programmes to upskill employees Your Future: Life Insurance (financial compensation of 3x your salary) Pension matching up to 6% of qualifying earnings Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!