Senior Operations Manager

Elton Recruitment; London; On-site; GBP 59,000 - 70,000; Full time

Job summary

Elton Recruitment is seeking a Senior Operations Manager for a prestigious residential estate in Central London. This role offers a unique chance to lead a skilled team while enhancing guest experiences in a vibrant environment. The position provides excellent training opportunities and a competitive salary, along with numerous employee benefits.

Benefits

Bonus

Excellent training and development opportunities

Pension Scheme

Up to 25 days' holiday

Private medical insurance

Qualifications

• 5+ years of experience in hospitality or front-of-house roles.
• Proven team leadership and development skills.
• Strong communication skills with high-end clientele.

Responsibilities

• Lead and manage the front-of-house team to uphold service standards.
• Handle resident interactions and ensure exceptional guest experiences.
• Oversee team schedules and performance reviews.

Skills

Team Leadership

Interpersonal Communication

Problem Solving

Organizational Skills

Customer Service

Job description

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This range is provided by Elton Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Elton Recruitment

Founder of Elton Recruitment - Finding the right people for the right jobs – and vice versa.

Are you a hands-on, people-focused hospitality leader with a passion for delivering exceptional service in a premium residential setting?

We’re recruiting for a Senior Operations Manager on behalf of a prestigious residential estate in Central London. This is a unique opportunity to lead and elevate the guest and resident experience within an iconic and community-focused environment.

The important part

• Salary up to £70,000 pa + bonus
• Excellent training, development and promotion opportunities
• Pension Scheme
• Up to 25 days' holiday
• Private medical insurance

About the Role

As the Senior Operations Manager you will be the driving force behind a welcoming, polished, and service-led front of house team. From managing the day-to-day concierge and reception services to overseeing team rotas, standards, and performance, you will play a central role in ensuring the estate maintains its reputation for high service standards and resident care.

Key Responsibilities

• Lead, train, and develop a professional front-of-house team, including security, catering
• Ensure a warm and responsive welcome for all residents, guests, and visitors.
• Uphold exceptional service standards and a five-star hospitality approach across all FOH touchpoints.
• Manage team scheduling, performance reviews, and operational rotas.
• Handle resident enquiries, requests, and complaints with empathy and efficiency.
• Liaise with contractors, estate management, and other departments to ensure a joined-up approach to resident services.
• Implement and maintain processes and service improvement initiatives.
• Maintain high levels of discretion, professionalism, and presentation.

About You

• 5+ years’ experience in a hospitality, concierge, or residential front-of-house setting.
• Strong team leadership and staff development skills.
• Exceptional interpersonal and communication abilities.
• Experience working with high-end clientele or residents.
• Calm under pressure and solutions-focused.
• Comfortable managing rotas, shifts, and performance across a 7-day operational service.
• Proactive, organised, and service-obsessed.

If you are interested in this role, apply today by clicking on the link below and submit your C.V.

*Please note that if you apply for this vacancy then you have given permission under Data Protection (GDPR) for us to share selected details with our clients for their related vacancies. This will be the only notification you will receive regarding this and we take the receipt of your CV as your permission to proceed with your application*

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Management, and General Business

• Industries

  Real Estate, Hospitality, and Food and Beverage Services

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