Administration Manager — Patient Access & Performance

Allscreens Nationwide Ltd; Coventry; On-site; GBP 40,000 - 55,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administration Manager to lead the administrative teams in Patient Access. This role requires specialist knowledge in referrals and e-referrals and will support the Trust’s performance targets and governance standards.

You will deputise for the Operational and Performance Manager, lead recruitment, and drive staff development while ensuring policy compliance and effective resource management across the department.

Qualifications

• Experience leading administrative teams in a healthcare setting.
• Experience in recruitment, retention and staff development.
• Ability to implement policies and procedures across departments.
• Deputise for the Operational and Performance Manager when required.
• Strong communication and cross-department collaboration.

Responsibilities

• Act as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
• Participate in developing and updating local and Trust-wide training packages in line with National guidance.
• Participate in meetings, assuming responsibility for administration issues and resource impact.
• Take responsibility for department performance including setting objectives and standards.
• Represent the department in appropriate forums.
• Continuously review/update administration policies and supporting documentation and systems.
• Help implement and develop new processes for efficient operation of department procedures.
• Liaise with ICT helpdesk to raise technical issues relating to IT systems.
• Coordinate with Local CCGs, GP surgeries and partners to ensure information is communicated.

Skills

Staff management

Recruitment & selection

Performance management

Training & development

Cross-functional liaison

Administration processes

Policy adherence

IT liaison

Tools

IT helpdesk liaison

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administration Manager to lead the administrative teams in Patient Access. This role requires specialist knowledge in referrals and e-referrals and will support the Trust’s performance targets and governance standards.

You will deputise for the Operational and Performance Manager, lead recruitment, and drive staff development while ensuring policy compliance and effective resource management across the department.