Patient Concierge – Outpatients Reception

Allscreens Nationwide Ltd; Coventry; On-site; GBP 18,000 - 24,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive receptionist for the Outpatients Department. You will be the first point of contact for patients and relatives, handling enquiries with empathy and professionalism, coordinating appointments, and supporting the multidisciplinary team.

The role emphasizes calm communication, accurate data management, and a commitment to delivering high-quality patient experience within a busy hospital setting.

Qualifications

• Front-line communication with patients and relatives.
• Ability to manage routine enquiries and complaints professionally.
• Accurate data handling and computerised record keeping.

Responsibilities

• Welcome, greet and assist visitors in the Outpatients area following local standards.
• Collate information for computerised systems and provide data as required by the MDT.
• Maintain up-to-date records of attendances and changes of patient details.
• Track patient notes in the department’s computer system.
• Maintain manual and electronic filing systems.
• Book ambulance transport via Patient Transport Services.
• Arrange interpreters through Language Line for future appointments.
• Coordinate with internal/external teams to ensure records and referrals are ready for clinics.
• Distribute referrals to consultants and notify patients of appointments, rescheduling as needed.
• Perform other duties as required and support new team members.
• Provide cover in the absence of colleagues.

Skills

Communication

Customer service

Data entry

Teamwork

Problem solving

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a proactive receptionist for the Outpatients Department. You will be the first point of contact for patients and relatives, handling enquiries with empathy and professionalism, coordinating appointments, and supporting the multidisciplinary team.

The role emphasizes calm communication, accurate data management, and a commitment to delivering high-quality patient experience within a busy hospital setting.