Senior Patient Safety Incident Investigations Manager

Colegio Santa Teresa del Niño Jesús - Martínez - Buenos Aires; London; On-site; GBP 59,000 - 67,000; Full time

Job summary

An established healthcare provider in London is seeking a Senior Patient Safety Incident Investigations Manager. This role involves leading investigations into patient safety incidents, ensuring compliance with national frameworks, and fostering a culture of continuous improvement. The ideal candidate will have a strong background in healthcare, excellent leadership skills, and a passion for enhancing patient care. Join a diverse team dedicated to delivering high-quality, patient-centered services and make a significant impact on the safety and well-being of patients across the region.

Benefits

Generous relocation package

Flexible working options

Professional development opportunities

Qualifications

• Experience in patient safety incident investigations and organisational improvement.
• Ability to lead and guide teams in compliance with safety policies.

Responsibilities

• Provide leadership and guidance for patient safety incident investigations.
• Work with stakeholders to improve incident reporting processes.

Skills

Leadership

Communication

Data Analysis

Incident Reporting Systems

Education

Relevant Degree or Professional Qualification

Evidence of Continuing Professional Development

Tools

Datix

Job description

Central and North West London NHS Foundation Trust

About

Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire. . As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visi www.cnwl.nhs.uk it: (source: Central and North West London NHS Foundation NHS Trust website)

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Key details

Location

SiteArgo houseAddressKilburn Park RoadTownLondonPostcodeNW6 5FAMajor / Minor RegionLondon

Contract type & working pattern

ContractPermanent: Full timeHoursFull time - 37.5 hours per week

Salary

Salary£59,490 - £66,239 per annum incl. Outer HCASSalary periodYearlyGrade(NHS: AfC: Band 8a)

Specialty

Main areaPatient Safety

Job overview

Are you passionate about patient safety and improving the quality of patient care? Do you like the idea of working in a diverse organisation covering a vast range of services? If the answer is yes, then we want to hear from you!

We have an exciting opportunity for a Senior Patient Safety Incident Investigations Manager to join the Patient Safety Incident Investigations Team at CNWL.

Advert

The post holder will assist the Head of the Patient Safety Incident Investigations in ensuring that effective systems and processes for patient safety incident investigations (PSII’s) are developed, maintained, and monitored across the Trust, in accordance with national and local policy. The post holder will support and lead on the Patient Safety Incident Investigations (PSII’s) processes, including the implementation of national frameworks, staff training and education, system wide learning, and reporting.

The post holder will:

·- Be a subject matter expert in Patient Safety Incident Investigations.

·- Where required, the post holder will undertake Patient Safety Incident Investigations (PSII’s). All PSII’s will apply the relevant investigative framework as per national and local policies.

·- Work in partnership with divisional governance teams, leadership teams, and allocated investigators to provide PSII support, guidance, and leadership.

·- Ensure mechanisms are in place to routinely gather feedback from staff, patients, carers, and family members on their involvement in PSII’s, and where required, apply the feedback to improve patient safety processes.

Working for our organisation

We are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people.

We are always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we're hoping to find our future leaders and we'll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, learning disabilities and more, whatever stage of your career you're at, there's always a place for you at CNWL.

Detailed job description and main responsibilities

We are looking for a committed individual with a passion in patient safety, patient safety investigations, and organisational improvement. Key responsibilities for the role include:

·- To provide leadership and guidance to corporate and clinical services to support them in working in line with the Trusts Patient Safety Incident Response Plan and Policy in respects to patient safety incident investigations.

·- Through regular review and monitoring, to identify areas that require improvement within the PSII and oversight processes. Within this, the post holder will work with the relevant division/service to identify barriers to expected practice, and methods to seek improvement.

·- Work with a range of internal and external stakeholders to review and respond to both internal PSII activity, and emerging national reports and inquiries.

- To foster a culture of continuous learning across the organisation, and where relevant, with external parties.

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see ourBenefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Applicant requirements

warning You must have appropriate UK professional registration. info The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Experience

Essential criteria

• Experience of working in a similar role in a healthcare setting
• Experience of working with Datix or an equivalent Risk Management system
• Experience of working with multi professional staff
• Experience of supervising a team
• Experience in leading projects
• Experience in producing high level reports and analysis
• Experience of drafting policies

Desirable criteria

• Administration level experience of Datix
• Experience of using Systems thinking approaches or root cause analysis within investigations
• Coaching

Qualifications

Essential criteria

• Relevant degree or Professional Qualitifcation
• Evidence of continuing professional development

Desirable criteria

• Datix certified professional qualification
• Evidence of Quality Improvement Training
• Computing qualification
• Project management qualification
• Risk Management qualification

Skills/ Knowledge/ Ability

Essential criteria

• Substantial understanding of Incident reporting systems
• Knowledge of public sector work structure
• Demonstrable leadership and communication skills with proven record of leading and working as part of a team
• Excellent verbal and written communication skills
• Excellent presentation and teaching skills
• Excellent report writing skills and ability to present key information to a range of audiences
• Excellent skills in the analysis of data with the ability to translate this into concise and meaningful reports

Desirable criteria

• Knowledge of quantitative research methods and statists
• Proven leadership skills
• Knowledge of key publications relevant to the patient safety agenda

Additional

Essential criteria

• A problem solver
• Flexible and adaptable
• Maintains professionalism
• Good telephone manner and email etiquette
• Inspire others and lead by example

Documents

• Job Description (, 336.6)PDFKB
• Person Specification (, 56.5)PDFKB
• CNWL Staff Networks (, 320.0)PDFKB
• CNWL Values (, 182.9)PDFKB
• CNWL Reward and Wellbeing Handbook 2020 (, 1.1)PDFMB
• CNWL Staff Charter (, 684.7)PDFKB
• CNWL Culture SCARF Behaviour Framework (, 710.2)PDFKB

Further details / informal visits contact

NameSophie StoutJob titleHead of Patient Safety Incident InvestigationsEmail address [email protected]