Assessment & Investigations Manager

ACCA; City Of London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assessment & Investigations Manager to lead a dynamic team in London. This role involves overseeing investigations, managing resources, and ensuring compliance with legal standards while fostering a culture of inclusivity and support. The ideal candidate will possess a blend of regulatory legal experience and strong analytical skills, enabling them to navigate complex cases effectively. Join a forward-thinking organization that values employee well-being and offers a competitive benefits package, including hybrid working options.

Benefits

Employee Assistance Programme

Financial Wellbeing Tool

Hybrid Working Options

Qualifications

• Experience managing resources to meet targets and deadlines.
• Ability to critically analyze complex material with attention to detail.

Responsibilities

• Draft rejection letters and manage communications regarding complaints.
• Train and supervise investigating officers to ensure compliance.

Skills

Regulatory Legal Experience

Analytical Skills

Interpersonal Skills

Management Skills

IT Literacy

Education

Accountancy Qualification

Legal Qualification (Barrister/Solicitor)

Tools

Computerised Case Management System

Job description

ACCA City Of London, England, United Kingdom

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ACCA City Of London, England, United Kingdom

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ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for an Assessment and Investigations Manager on a full time, permanent basis.

This position sits within the Assessment and Investigations team, based in our London office, with hybrid working available.

The job

Reporting to the Head of Assessment and Investigations, on a day-to-day basis, you'll be involved in the following:

• Drafting letters of rejection, where complaints are rejected and responding to any subsequent communications from relevant parties in accordance with departmental policies to ensure that investigations are undertaken only on complaints that meet defined parameters, thereby ensuring complaints are deal with proportionately and effectively
• Training and supervision of the investigating officers for whom line management responsibility is held to ensure appropriate knowledge is acquired and that case work is conducted within legal parameters and in accordance with departmental policies and procedures
• Ensuring that investigations and conciliations are carried out to an appropriate level of quality and in a timely manner in accordance with KPIs, ensuring consistency in complaints handling and decision making
• The above is to be achieved and monitored by: Providing guidance/coaching to investigating officers as required and ensuring complaints are resolved in proportionate manner which is appropriate to the complaint under consideration; Carrying out quarterly and ad hoc file reviews and dealing with any concerns arising by discussion with relevant colleagues; Regularly reviewing the resources and capacity of your team by monitoring caseloads, and other indicators and taking action as required
• Ensuring that procedural documents are maintained and kept up to date.
• Responding to complaints about investigations/conciliated cases, where appropriate
• Working closely with other managers within the team and other colleagues in the Professional Conduct Department to ensure consistency in decision-making and supporting the Head of Assessment and Investigations to facilitate the smooth running of the Assessment & Investigations Team
• Working closely with the other Assessment and Investigations Managers in reviewing all new complaints and deciding whether they should be rejected at initial review stage or accepted and allocated appropriately for investigation or conciliation to investigating officers to ensure new complaints are promptly dealt with in accordance with departmental KPIs.

The person

An accountant with regulatory legal experience or a barrister or solicitor with post qualification contentious legal experience in any area of law.

Post qualification experience of alternative dispute resolution or commensurate experience is advantageous.

The postholder will also be able to demonstrate:

• Experience of effective management of resources and colleagues to meet targets and competing deadlines
• Analytical ability to critically analyse voluminous material, identify key issues and all salient considerations with a high level of attention to detail including in cases of a complex and/or technical nature
• Ability to confidently formulate and articulate informed and properly reasoned decisions verbally and in writing
• Strong interpersonal skills with the ability to build effective working relationships with internal and external stakeholders at all levels and the ability to influence others
• A 'can do attitude' with proactive, flexible and agile approach
• IT literate with an ability to use a computerised case management system
• A recognised dispute resolution qualification would be considered an advantage as would familiarity with the accountancy profession/accounting procedures or demonstrable aptitude for quickly assimilating such knowledge.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Legal

• Industries

  Education

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