Patient Administrator – Clinic Preparation

Circle Health Group; Rochdale; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Friends & Family Hospital Discounts

Staff training & development

Job summary

Circle Health Group's The Highfield Hospital in Rochdale is seeking a Patient Administrator to support clinic preparation and front-line patient administration across the patient journey. This 25-hour-per-week permanent role requires flexibility.

You will manage bookings, handle mail, maintain Health and Safety knowledge, and ensure timely responses to patient queries while following best-practice maps. GCSE maths/English and PC literacy are essential.

Qualifications

• Maths and English GCSE at grades A–C or equivalent.
• Proficient with a PC and hospital systems.
• Previous administration experience in private healthcare is beneficial.

Responsibilities

• Contribute to the smooth running of patient administration throughout the patient journey.
• Follow Circle Health Group best practice process maps to provide a standard service.
• Handle all incoming and outgoing mail efficiently and professionally.
• Approve electronic bookings and update bookings by email.
• Maintain knowledge of Health and Safety at Work Act and apply related measures.
• Comply with mandatory training requirements.

Skills

PC literacy

Administration experience

Education

Maths GCSE A-C

English GCSE A-C

Job description

Patient Administrator – Clinic Preparation

Patient Administrator - Clinic Preperation
The Highfield Hospital
25 Hours & Permanent
Salary: £24,947.00 FTE per year

The Highfield Hospital has recently been awarded OUTSTANDING by the CQC.

The Highfield Hospital in Rochdale is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for an Patient Administrator to join their team of staff in theAdministration department.

This is a part time role for 25 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure the Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous administration experience in a private healthcare environment would be beneficial.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
• Non-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmes
• Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.