Senior Patient Access Officer

HCA Healthcare; Elstree; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private healthcare for treatment

Pension contribution

Cycle to work scheme

Group life assurance

Critical illness cover

Disability adjustments

Employee discounts

Job summary

We are seeking a Senior Patient Access Officer for Elstree Outpatient Centre, The Wellington Hospital, London. This temporary role supports the Patient Access Leader in developing a high-quality, customer-focused service.

You will supervise day-to-day operations, ensure the team has supplies, and ensure patients meet HCA criteria for settlement. A car and valid licence are required to travel to the site.

Qualifications

• Previous experience in a patient access or similar role is essential.
• Previous supervisory experience in a similar role is essential.
• Excellent Numeracy and Communication skills.
• IT literate.
• Understanding of basic medical terminology.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Ensure all administrative functions are carried out to the highest standard.
• Ensure teams are equipped to carry out all tasks and maintain supplies.
• Ensure patients meet HCA criteria for successful and full financial settlement.
• Seek assistance from PAM/PAL with complex queries.
• Manage patient waiting areas to ensure smooth service.
• Support PAL to organise staffing and rosta management.
• Take on supervisory tasks within the team as required.
• Assist Patient Access Officers with more complex tasks.
• Deputise for the PAL as required.

Skills

Patient access

Supervisory experience

Numeracy

Communication skills

IT literate

Medical terminology understanding

Driving licence

Job description

Senior Patient Access Officer

London: Elstree waterfront Outpatients, The Wellington Hospital

Full time: 37.5hrs per week

Shift times: Unit is open Mon- Sat 8am-8pm (Availability & Flexibility required to work various shifts during these times)

Temporary contract until 30th June 2027

Please note that this role is based at a location that is not accessible by public transport. Applicants will therefore need access to a car and a valid driving licence to travel to the site.

We’re looking for a Senior Patient Access Officer to join our Patient Access team on a temporary contract until 30th June 2027 based at Elstree Outpatient Centre, The Wellington Hospital.

As a Senior Patient Access Officer, you will assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department.

As a Senior PAO, you will be responsible for providing hands on supervision for the day-to-day operational aspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the Patient Access team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do

• Ensure that all administrative functions are carried out to the highest standard
• Ensure teams are equipped to carry out all tasks and ensure adequate supplies are maintained
• To ensure that all patients meet the HCA criteria to enable successful and full financial settlement, whether Sponsored or Self-funded.
• Seek assistance from Patient Access Manager (PAM)/Patient Access Leaders (PAL) with any complex queries.
• Manage patient waiting areas to ensure the Patient Access Service run smoothly
• Support PAL to organise staffing to ensure no gaps in service (Rota management)
• Takes on supervisory tasks within their team as required
• Assist Patient Access Officers with more complex tasks
• Deputise for the PAL as required.

What you’ll bring

• Previous experience in a patient access or similar role is essential
• Previous supervisory experience in a similar role is essential
• Excellent Numeracy and Communication skills
• IT Literate
• Understanding of basic medical terminology
• Full UK driving licence and access to a vehicle

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Patient Access Officer you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion: We treat people with kindness and compassion
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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