Administration Supervisor

HCA Healthcare UK; City of Westminster; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare Insurance

Private pension

Cycle to Work

Job summary

HCA UK in London Canary Wharf invites applications for an Administration Supervisor to lead the Front of House at the onsite clinic. The role includes managing two senior receptionists and supporting FOH operations, with quarterly travel to Glasgow (travel and accommodation paid).

You will report to the Practice Manager, deputise when required, and collaborate with client teams to deliver a high-quality patient journey. This is a growth-focused opportunity within a large healthcare group.

Qualifications

• Minimum 2 years in front of house or admin.
• Strong customer service and empathy.
• Experience in corporate environments and GDPR knowledge.

Responsibilities

• Deliver excellent customer service through the front of house.
• Ensure adherence to patient safety procedures and GDPR policies.
• Be visible and approachable to staff, patients and vendors.
• Mentor and develop the FOH team and act as a role model.
• Carry out tasks as directed by the Operations Manager.

Skills

Front of house management

People management

GDPR & compliance

Customer service

Conflict resolution

Reception experience

Travel coordination

Education

Minimum 2 years front of house/admin

Tools

MS Office

Job description

Job Title: Administration Supervisor

Location: London Canary Wharf

Full time: 37.5 hours per week

Permanent: Monday to Friday onsite

Salary: £33k to £36k per annum

We're looking for an Administration Supervisor to join our HCA UK Team based on a client site in Canary Wharf. You will be responsible and accountable for the management of any logistical tasks and the Front of House (FOH) team within the onsite client clinic.

You will be required to travel to Glasgow quarterly (travel and accommodation will be paid)

You will ensure strong relationships with the HCA Primary Care FOH and administrative management teams, to deliver an effective, consistent service to the client.

This is an interesting and exciting role where you will also collaborate with the client account management team and onsite clinical team to deliver a high-quality patient journey.

You will report to the Practice Manager and be trained to deputise for them when required. We are looking for applicants who want to learn and grow and who have career aspirations. Are you ambitious? This could be just the role for you!

Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in (team), but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you'll do:

• Deliver excellent customer service and ensure the front of house department fulfils this objective
• Ensure the department adheres to all patient safety standard operating procedures and codes of conduct in line with GDPR and HCA policies.
• Be visible, accessible, and approachable to staff, patients and vendors
• Perform as a professional role model, driving high standards, mentoring and developing the team.
• Carry out all reasonable tasks as required by Operational Services Manager

What you'll bring:

• Expertise in dealing with complaints both face to face and over the telephone, professionally and with empathy
• Ability to manage two Senior Receptionists
• Ambition to learn and grow in your role
• Ability to work in a high-level corporate environment and work face to face with our client, listening to their requirements and actioning
• Knowledge of health and safety, safeguarding and GDPR
• Minimum of 2 years experience in front of house or admin
• Approachable demeanour
• Able to work as part of a team

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a (job title) you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual
• Kindness and compassion:<