Senior Parts Advisor – Wolverhampton

Guest Motor Group; Wolverhampton; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Overtime opportunities

Increased holiday entitlement with len

Recruitment incentive awards

Cycle to Work scheme

Career development within UK dealer

Job summary

Guest Motor Group is seeking a Senior Parts Advisor for our Wolverhampton dealership. You will play a key role in supporting customers and workshop operations by ensuring parts are supplied accurately and efficiently.

Responsibilities include handling enquiries, processing orders, invoicing support, and maintaining high accuracy. You will work 8:00am–5:00pm, Monday to Friday, within a leading UK commercial vehicle dealer group that offers progression and extra holidays with service.

Qualifications

• Experience in the automotive industry.
• Experience as a Parts Advisor or Senior Parts Advisor.
• Strong administration and organisational skills.
• Knowledge of invoicing and payment processes.
• Good computer skills, including Microsoft Word, Excel and Outlook.
• Excellent communication and telephone manner.
• A proactive, enthusiastic and approachable attitude.
• A genuine commitment to delivering exceptional customer service.

Responsibilities

• Providing outstanding customer service face-to-face and over the telephone.
• Processing parts enquiries and orders promptly and professionally.
• Building strong relationships with customers and colleagues.
• Organising and prioritising workloads to meet targets and deadlines.
• Supporting invoicing, payment collection and general accounting processes.
• Maintaining high standards of accuracy and administration.
• Working collaboratively with the wider team to achieve dealership objectives.
• Ensuring customer satisfaction remains at the heart of everything you do.

Job description

Are you an experienced Parts Advisor looking for your next challenge? Do you thrive in a fast-paced automotive environment and take pride in delivering exceptional customer service?

Guest Motor Group is a family-owned business with over 100 years of heritage and is proud to be part of the UK’s largest Iveco Dealer Group and Fiat Professional Van Dealer Group. Operating across 13 full-service dealerships throughout the Midlands, Wales, and surrounding regions, we continue to grow and invest in our people.

We are now looking for a Senior Parts Advisor to join our busy Wolverhampton dealership.

What You’ll Be Doing

As a Senior Parts Advisor, you will play a key role in supporting both our customers and workshop operations by ensuring parts are supplied accurately and efficiently. Your responsibilities will include:

• Providing outstanding customer service both face-to-face and over the telephone.
• Processing parts enquiries and orders promptly and professionally.
• Building strong relationships with customers and colleagues.
• Organising and prioritising workloads to meet business targets and deadlines.
• Supporting invoicing, payment collection, and general accounting processes.
• Maintaining high standards of accuracy and administration.
• Working collaboratively with the wider team to achieve dealership objectives.
• Ensuring customer satisfaction remains at the heart of everything you do.

About You

We’re looking for a motivated and customer-focused individual who can bring:

• Previous experience within the automotive industry.
• Experience in a Parts Advisor or Senior Parts Advisor role.
• Strong administration and organisational skills.
• Knowledge of invoicing and payment processes.
• Good computer skills, including Microsoft Word, Excel and Outlook.
• Excellent communication and telephone manner.
• A proactive, enthusiastic and approachable attitude.
• A genuine commitment to delivering exceptional customer service.

Working Hours

• 8:00am – 5:00pm, Monday to Friday

What We Offer

• Overtime opportunities
• Increased holiday entitlement with length of service
• Recruitment incentive awards
• Cycle to Work scheme
• The opportunity to develop your career within one of the UK’s leading commercial vehicle dealer groups

Why Join Guest Motor Group?

Join a business that combines the values of a long-established family company with the opportunities and stability of a major dealer network. If you’re passionate about customer service, enjoy working as part of a successful team, and want to build a rewarding career within the automotive industry, we’d love to hear from you.