Senior Packet Core Solution Architect & Incident Lead

Ericsson GmbH; Reading; On-site; GBP 90,000 - 130,000; Full time

Job summary

Ericsson GmbH is seeking a Solution Support Expert for Packet Core with a strong Market Area Solution Architect focus. The role is primarily aligned to UK customers and may extend to other customers across the Customer Unit and Market Area based on business needs.

You will own critical issues from engagement to resolution, isolate faults in multi‑node environments, and lead emergency response for business‑critical network incidents. Strong protocol‑level expertise and leadership are essential.

Qualifications

• Eight+ years in telecom, Packet Core, Cloud, or advanced technical support.
• Experience as a Technical Solution Architect or senior technical role.
• Proven experience supporting Packet Core and/or Cloud environments.
• Deep knowledge of 4G EPC, 5G Packet Core, policy control, session management, mobility, and user‑plane troubleshooting.
• Ability to isolate faults across complex, multi‑vendor networks.

Responsibilities

• Provide advanced support for 5G Core, 4G EPC, Cloud Native Packet Core, and Policy solutions, including MME, SGW, PGW, AMF, SMF, and UPF, with protocol analysis across NSA and SA deployments.
• Own complex Customer Service Requests from initial investigation through closure, ensuring timely communication and effective resolution.
• Lead cross‑functional recovery during critical incidents, coordinating SMEs, Solution Architects, operations teams, and stakeholders.
• Drive continuous improvement in Packet Core serviceability, resilience, customer experience, and handover quality for complex solutions.
• Monitor operational KPIs and recurring issue trends, translating insights into preventive actions and improved troubleshooting.

Skills

Customer engagement

Stakeholder management

Presentation skills

Executive communication

Technical leadership

Education

Bachelor’s or Master’s degree in engineering

Tools

Kubernetes

Cloud Native deployments

Ericsson support tools

Job description

Ericsson GmbH is seeking a Solution Support Expert for Packet Core with a strong Market Area Solution Architect focus. The role is primarily aligned to UK customers and may extend to other customers across the Customer Unit and Market Area based on business needs.

You will own critical issues from engagement to resolution, isolate faults in multi‑node environments, and lead emergency response for business‑critical network incidents. Strong protocol‑level expertise and leadership are essential.