Senior Ops & Service Delivery Strategy Lead

Testing Site - JPMC; Easter Howgate; On-site; GBP 65,000 - 90,000; Full time

Job summary

Testing Site - JPMC seeks a Business Manager Operational Service Delivery - Senior Associate to support the Head of Operational Service Delivery and leadership teams. You will drive strategic initiatives, optimize performance, and ensure operational excellence across business management, project delivery, and process improvement.

You will craft analyses and presentations for senior management, track KRIs and SLAs, and coordinate cross-functional change and migrations.

Qualifications

• Relevant experience in business management, project management, or operational support roles within a financial institution.
• Strong analytical, technical, and problem-solving skills with attention to detail.
• Ability to communicate effectively with all levels of employees, including senior management.
• Experience in facilitating change management and strategic communications.

Responsibilities

• Act as a trusted advisor to business heads, supporting strategic decision-making and risk management.
• Organize and present complex information, and prepare analysis and presentations for senior management.
• Track and report on objectives and key results aligned with strategic priorities.
• Support operational processes, troubleshoot issues, and resolve discrepancies to mitigate risk.
• Lead and coordinate team projects, process changes, and migrations.
• Monitor and analyse SLA/KPI trends, drive actions, and track outcomes.
• Facilitate change management and process improvement initiatives.
• Coordinate team activities and prepare materials for meetings and strategy sessions.
• Support audit, regulatory, and compliance deliverables.
• Ensure adherence to technical standards, policies, and controls.

Skills

Analytical skills

Stakeholder mgmt

Communication

Change management

Cross-functional coordination

Excel/PowerPoint

Risk management

Independent worker

Tools

Confluence

SharePoint

Job description

Testing Site - JPMC seeks a Business Manager Operational Service Delivery - Senior Associate to support the Head of Operational Service Delivery and leadership teams. You will drive strategic initiatives, optimize performance, and ensure operational excellence across business management, project delivery, and process improvement.

You will craft analyses and presentations for senior management, track KRIs and SLAs, and coordinate cross-functional change and migrations.