Senior Ops Manager – Social Housing Refurbs, Hybrid

Howells Recruitment; Chartridge; Hybrid; GBP 80,000 - 100,000; Full time

Benefits offered by this job

Car/Allowance

Benefits

Job summary

Howells Recruitment is seeking an Operations Manager to lead the delivery of planned maintenance contracts, including social housing refurbishments and related works. The role covers programme, commercial results, quality, health & safety and customer satisfaction across multiple contracts.

You will oversee contract delivery teams, manage performance against KPIs and budgets, and build strong client and supplier relationships while driving continuous improvement and risk mitigation.

Qualifications

• Extensive social housing construction experience.
• Proven experience managing multiple contracts and operational teams.
• Strong commercial and contract management knowledge.
• Excellent planning and programming skills, including MS Project.
• Experience managing KPIs, budgets, resources and contract performance.
• Strong knowledge of CDM and health & safety requirements.
• Experience working with different forms of construction contract.
• Excellent client, stakeholder and supplier management skills.
• Strong leadership, negotiation and communication skills.
• The ability to identify risk, implement change and improve operational performance.
• A strategic, proactive and commercially focused approach.

Responsibilities

• Lead the operational and commercial performance of multiple contracts.
• Manage Contracts Managers and wider operational delivery teams.
• Ensure projects are set up and delivered in line with contract and business requirements.
• Monitor programmes, resources, procurement requirements and performance.
• Ensure contractual KPIs, reporting and service standards are consistently achieved.
• Maintain strong commercial performance and protect contract margins.
• Lead regular operational and strategic contract reviews.
• Oversee recruitment, performance management, training and development.
• Build strong relationships with clients, consultants, subcontractors and suppliers.
• Drive quality, productivity and continuous improvement across contracts.
• Take overall responsibility for operational health & safety performance.
• Identify and mitigate operational and commercial risks.
• Ensure contracts are delivered to programme and client expectations.

Skills

People leadership

Contract management

Program planning

Stakeholder management

Negotiation and communication

Tools

MS Project

Job description

Howells Recruitment is seeking an Operations Manager to lead the delivery of planned maintenance contracts, including social housing refurbishments and related works. The role covers programme, commercial results, quality, health & safety and customer satisfaction across multiple contracts.

You will oversee contract delivery teams, manage performance against KPIs and budgets, and build strong client and supplier relationships while driving continuous improvement and risk mitigation.