Senior Ops & Guest Experience Manager - FTC (Part-Time)

Liverpool; Liverpool; On-site; GBP 30,000 - 47,000; Part time

Benefits offered by this job

Enhanced holiday scheme

Pension scheme

Premium health care policy

Maternity/paternity/adoption leave

Sick pay scheme

Free onsite parking

Travel pass scheme

Cycle to Work scheme

Employee Reward Platform

Wellbeing strategy

Mental Health First Aiders

Job summary

Liverpool Experience Campus is a dynamic venue hub on Liverpool’s waterfront, hosting conferences, exhibitions and events with on-site hotels and venues. We seek a Senior Operations and Guest Experience Manager for a fixed-term contract to lead Operations Support and Guest Experience, coordinating staffing, hospitality and guest services during events.

The role requires a senior operational leader who can manage teams, stakeholders and service providers, ensuring safety, professionalism and

Qualifications

• Significant experience in operational, venue management, hospitality or event management.
• Experience leading and developing teams.
• Strong stakeholder management and communication skills.
• Excellent organizational and planning abilities.
• Experience managing service providers, contractors or outsourced services.
• Strong commercial awareness and budget management experience.

Responsibilities

• Lead and support the Operations Support, Guest Experience and Hospitality FOH teams.
• Oversee event resource planning and coordination across security, stewarding, cleaning, hospitality and venue logistics services.
• Manage customer feedback and complaint processes, ensuring excellent service recovery and continuous improvement.
• Drive ongoing development of guest experience standards across the campus.
• Support delivery of hospitality offerings, VIP experiences and revenue-generating services.
• Monitor operational performance, analyse data and produce management reports.
• Manage contractor and supplier relationships, ensuring service standards and contractual obligations are achieved.
• Contribute to budget management, financial control and commercial performance.
• Support planning and delivery of high-profile events and operational projects.
• Promote a culture of collaboration, accountability, innovation and exceptional customer service.

Skills

Operational leadership

Team leadership

Stakeholder management

Organization & planning

Budget management

Guest experience standards

Job description

Liverpool Experience Campus is a dynamic venue hub on Liverpool’s waterfront, hosting conferences, exhibitions and events with on-site hotels and venues. We seek a Senior Operations and Guest Experience Manager for a fixed-term contract to lead Operations Support and Guest Experience, coordinating staffing, hospitality and guest services during events.

The role requires a senior operational leader who can manage teams, stakeholders and service providers, ensuring safety, professionalism and