Senior Operations Technician - GN

RSA Group; Chelmsford; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Annual discretionary bonus

Up to 11% pension contributions

Hybrid working + flexible hours

25 days annual leave + bank holidays + buy/sell options

Career development and mentoring

Inclusive culture + employee networks

Share investment options

Job summary

RSA Group in Chelmsford is seeking a dedicated professional to manage multinational and service intensive accounts within our UK Specialty Client Services function. This role is pivotal in ensuring high-quality service for both brokers and customers, facilitating consistent outcomes.

Successful candidates will have experience in insurance, particularly with words issuance, and possess excellent communication skills to foster positive relationships. The position offers hybrid working options alongside other competitive benefits.

Qualifications

• Experience within insurance from either an underwriting, underwriting support or claims background.
• Words issuance experience is essential.
• Some understanding of complex or multinational insurance programmes is beneficial.

Responsibilities

• Manage multinational and service intensive accounts ensuring accurate handling.
• Interpret underwriting materials ensuring complete programme delivery.
• Deliver effective coordination of global policy placement.

Skills

Experience within insurance

Words issuance experience

Complex or multinational insurance knowledge

Excellent communication skills

High level of organization

Technical guidance ability

Good knowledge of Microsoft Excel

Job description

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we’re focused on making insurance simpler, faster, and more responsive.

Shape the future

We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking a job, you’re stepping into a career where you can make a real difference.

Grow with us

We’re customer-driven, community-focused, and committed to helping our people grow. Whether you’re early in your journey or bringing years of experience, we’ll support you with the tools, flexibility, and opportunities to thrive.

Win as a Team

You will join a well established UK Specialty Client Services function, supporting the delivery of complex multinational programmes across a range of specialist lines. Your role will be central to ensuring high quality service for brokers and customers, helping to deliver consistent outcomes and supporting long term relationships.

You will contribute to a collaborative environment where knowledge sharing, continuous improvement and excellent communication are key to success, while being supported with opportunities to grow and progress your career.

You’ll make an impact by:

• Managing multinational and service intensive accounts, ensuring accurate handling from submission through to policy placement and ongoing servicing.
• Interpreting underwriting materials and identifying any gaps, raising queries where needed to ensure complete and accurate programme delivery.
• Delivering effective coordination of global policy placement, including issuing instructions, resolving queries and aligning with underwriting expectations.
• Maintaining excellent relationships with brokers, customers and internal stakeholders, ensuring clear communication and timely updates throughout the policy lifecycle.
• Producing policy documentation, invoices and endorsements accurately, while ensuring service standards and timelines are consistently met.
• Supporting technical referrals and providing guidance to colleagues, sharing knowledge to promote best practice across the team.
• Contributing to month end financials and supporting accurate reporting through attention to detail and accountability.
• Identifying opportunities to improve processes, enhance efficiency and strengthen service quality across your work.

Your skills and experience:

• Experience within insurance from either an Underwriting, Underwriting Support or Claims background
• Words issuance experience is essential
• Some understanding of complex or multinational insurance programmes would be highly beneficial
• Excellent communication skills, enabling effective collaboration with a wide range of stakeholders.
• Ability to build and maintain positive working relationships with brokers, customers and internal teams.
• High level of organisation, with the ability to manage multiple priorities while maintaining accuracy and service standards.
• Ability to provide technical guidance and support to colleagues, contributing to a collaborative and supportive team environment.
• Good knowledge of Microsoft Excel and the ability to work effectively with policy administration systems

Why you’ll love it here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours
• 25 days annual leave + bank holidays + buy/sell options
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive.

As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria.

We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance.

If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.