Senior Operations Manager: Tenant Engagement & Compliance

Hurst Green; St. James's; Sur place; GBP 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Flexible working arrangements

Senior leadership role

Résumé du poste

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

The Operations Manager of Tenant Engagement & Regulatory Compliance will shape how residents influence services, ensure compliance with the latest consumer standards and drive a culture of transparency, accountability and

Qualifications

• Senior leadership experience in housing and homelessness services.
• Ability to lead high-performing teams and drive service improvement.
• Knowledge of Regulator of Social Housing Consumer Standards.
• Flexibility to work evenings as required.

Responsabilités

• Lead tenant engagement and regulatory compliance across housing services.
• Drive service improvement and performance with accountability.
• Ensure alignment with consumer standards and tenant involvement.
• Provide operational leadership reporting to the Associate Director.

Connaissances

Strategic leadership

Tenant engagement

Regulatory compliance

Stakeholder management

Description du poste

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

The Operations Manager of Tenant Engagement & Regulatory Compliance will shape how residents influence services, ensure compliance with the latest consumer standards and drive a culture of transparency, accountability and