Operations Manager Tenant Engagement & Regulatory Compliance

Hurst Green; St. James's; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Flexible working arrangements

Senior leadership role

Job summary

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

The Operations Manager of Tenant Engagement & Regulatory Compliance will shape how residents influence services, ensure compliance with the latest consumer standards and drive a culture of transparency, accountability and

Qualifications

• Senior leadership experience in housing and homelessness services.
• Ability to lead high-performing teams and drive service improvement.
• Knowledge of Regulator of Social Housing Consumer Standards.
• Flexibility to work evenings as required.

Responsibilities

• Lead tenant engagement and regulatory compliance across housing services.
• Drive service improvement and performance with accountability.
• Ensure alignment with consumer standards and tenant involvement.
• Provide operational leadership reporting to the Associate Director.

Skills

Strategic leadership

Tenant engagement

Regulatory compliance

Stakeholder management

Job description

The following content displays a map of the jobs location - 3-5 St James's Road, Dudley

Operations Manager Tenant Engagement & Regulatory Compliance

Job Reference DUDLEY/TP/203/5303

Number of Positions:

1

Contract Type:

Full time permanent

Working Hours:

37 Hours

Location:

3-5 St James's Road, Dudley

Closing Date:

25/10/2026

Job Type:

Housing

Sector:

Local Councils

Business Unit:

Housing & Assets

Job Introduction

Make a Difference Where It Matters Most

Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough.

About the roles

The Housing & Homelessness service is recruiting Operations Managers to support the delivery of several key functions.

These are exciting senior leadership opportunities for experienced and motivated professionals who can lead high-performing teams, drive service improvement and deliver excellent outcomes for our residents. The successful postholders will report to the Associate Director of Housing Management and Tenant Engagement and provide operational leadership across a range of important services.

The Operations Manager of Tenant Engagement & Regulatory Compliance will shape how residents influence services, ensure compliance with the latest consumer standards and drive a culture of transparency, accountability and continuous improvement across our housing services.

The post holder will be responsible for the management and operational leadership for tenant engagement, tenant satisfaction measures and regulatory compliance across the housing service. This post will play a pivotal role in ensuring that the Council meets the expectations of the Regulator of Social Housing Consumer Standards namely the Tenant Involvement and Accountability Standard whilst creating meaningful opportunities for tenants to influence decision making and service delivery. This post requires some evening work.

Why Join Us?

You’ll be joining a council with ambitious plans for improvement and transformation, where your leadership can directly influence services that matter to thousands of residents.

We offer:

• A senior leadership opportunity within a forward-thinking Housing & Assets service.
• The opportunity to shape and improve critical housing and community services.
• A collaborative and supportive leadership environment.
• Opportunities for professional development and career progression.
• Flexible and hybrid working arrangements.

These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it.

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates . Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application .

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or [e-mail] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [e-mail]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness . The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so .

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications