Operations Manager of Income

Dudley Metropolitan Borough Council; Dudley; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Dudley Metropolitan Borough Council is recruiting strategic Operational Leads to shape housing and homelessness service delivery across the borough. These senior roles require guiding high‑performing teams, driving improvements and delivering excellent outcomes for residents.

Successful postholders will report to the Associate Director of Housing Management and Tenant Engagement, with hybrid working options and broad scope to influence income, tenancy and leasehold services within a

Job description

Make a Difference Where It Matters Most Dudley Council is transforming the way we deliver services for our residents, communities and businesses. We are seeking a number of exceptional Strategic Operational Leads who will play a key role in shaping the future of housing and homelessness services across the borough. About the roles The Housing & Homelessness service is recruiting Operations Managers to support the delivery of several key functions. These are exciting senior leadership opportunities for experienced and motivated professionals who can lead high-performing teams, drive service improvement and deliver excellent outcomes for our residents. The successful postholders will report to the Associate Director of Housing Management and Tenant Engagement and provide operational leadership across a range of important services. The Operations Manager of Income, Right to Buy & Leasehold Services is an exciting opportunity for an experienced housing leader to shape service delivery, drive performance and lead teams responsible for income collection, Right to Buy and leasehold services. You will provide operational leadership across income recovery, driving rent collection performance, arrears prevention and effective income management across all tenancy types. You will also oversee statutory Right to Buy functions, ensuring effective controls, compliance and fraud prevention measures are in place, alongside the delivery of high-quality leasehold services, including service charge calculations and Section 20 consultations. You will ensure services are compliant, customer-focused and continually improving.

Why Join Us?

• A senior leadership opportunity within a forward-thinking Housing & Assets service.
• The opportunity to shape and improve critical housing and community services.
• A collaborative and supportive leadership environment.
• Opportunities for professional development and career progression.
• Flexible and hybrid working arrangements.

Important Information

These are not conventional 9-to-5 roles. The services include statutory responsibilities and functions that operate outside normal office hours. Successful candidates will therefore need to demonstrate the flexibility, resilience and leadership required to respond when operational demands require it.

About Dudley Council

It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have the 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents