Senior Operations Manager - Liverpool

Student Roost; Liverpool; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Student Roost is seeking a Senior Operations Manager in the United Kingdom to lead day-to-day operations, creating an outstanding resident experience while driving commercial performance. You will inspire a high-performing team, champion operational excellence, and use data to raise standards across the property.

You will oversee leasing, occupancy, budgeting and KPIs, and collaborate with Revenue and Marketing on campaigns.

Qualifications

• Experience leading multi-disciplinary operational teams with delivery of commercial/operational results.
• Strong people leadership; coaching, developing and motivating others.
• Experience managing budgets, financial performance and KPIs.
• Customer-first mindset and passion for exceptional experiences.
• Background in facilities, hospitality, property, or similar customer-focused environments.
• Excellent communication and stakeholder management skills.
• Confident using data/technology to inform decisions and drive change.
• First 30 days: build relationships, learn operating model, assess performance and onboarding.
• By 90 days: take ownership of performance, implement improvements to occupancy, satisfaction and finances.

Responsibilities

• Lead high-performing teams: build inclusive culture, coach and inspire through feedback and succession planning; exemplify customer service.
• Deliver outstanding resident experience: ensure safe, welcoming, well-managed homes; resolve issues with empathy.
• Drive commercial performance: own sales, occupancy, revenue, costs; deliver leasing/rebooking strategies; partner with Revenue and Marketing on campaigns.
• Deliver operational excellence: champion safety, maintain standards, plan summer turnover/capital projects; use tech to improve efficiency.
• Build strategic relationships: develop partnerships with universities, suppliers, and stakeholders; share best practices across Student Roost.

Skills

Leadership

Coaching

Budgeting

Data analytics

Stakeholder management

Continuous improvement

Job description

Lead an award-winning student community.

As Senior Operations Manager, you'll lead the day to day running of the property creating an outstanding resident experience while delivering strong commercial performance. You'll inspire a high performing team, champion operational excellence and use data and insight to keep raising the bar.

What you'll be responsible for

• Lead high-performing teams: Build an inclusive culture where people feel empowered. Coach, develop and inspire through regular feedback, performance conversations and succession planning, always leading by example on customer service.
• Deliver outstanding resident experience: Ensure every resident enjoys a safe, welcoming, well managed home. Resolve issues quickly and with empathy, and build a community where students feel connected and valued.
• Drive commercial performance: Own your property's sales performance and occupancy, revenue, costs and profitability. Deliver leasing and rebooking strategies, use market insight to spot growth opportunities, and partner with Revenue and Marketing on targeted campaigns.
• Deliver operational excellence: Champion a safety first culture with full statutory and company compliance. Maintain outstanding presentation standards, lead operational planning (summer turnaround, maintenance, capital projects) and use technology to improve efficiency.
• Build strategic relationships: Develop strong partnerships with universities, suppliers and stakeholders, and collaborate across Student Roost to share best practice and support wider initiatives.

What we're looking for

A confident operational leader who blends commercial awareness with a genuine passion for people. You'll bring:

• Experience leading multi disciplinary operational teams and delivering commercial and operational results. Must have a strong drive towards delivering sales.
• Strong people leadership. Coaching, developing and motivating others.
• Experience managing budgets, financial performance and KPIs.
• A customer first mindset and a passion for exceptional experiences.
• Background in facilities, hospitality, property, retail, accommodation or similar customer focused environments.
• Excellent communication and stakeholder management skills.
• Confidence using data and technology to inform decisions, plus a continuous-improvement mindset to lead through change.
• First 30 days: Build relationships with your team and stakeholders, learn our operating model and systems, understand your property's performance, and complete compliance onboarding.
• By 90 days: Take full ownership of performance, implement improvements to occupancy, satisfaction and finances, and establish coaching rhythms with your team.
• By 6 months: Lead a confident, high performing team; deliver measurable improvements across customer experience, operations and commercials; execute key priorities including leasing, rebookers and summer turnaround; and be recognised as a trusted regional leader.

Why Student Roost?

Great places start with great people. We encourage everyone to bring their authentic selves to work, challenge ideas, embrace innovation and keep learning. Our values shape how we lead, collaborate and support each other every day.

If you're passionate about resident experience, highly organised and excited to make a real impact in a growing business, we'd love to hear from you.

We welcome applicants from all backgrounds, including those with disabilities, and are happy to discuss any reasonable adjustments. Please note this role is subject to a Basic DBS check as part of our pre-employment checks.

Interviews will be held week commencing 28th September 2026