General Manager

Property Management Recruitment; City of Edinburgh; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension

Health cash plan

Travel allowance

Expense reimbursement

Autonomy & ownership

Career progression

Collaborative culture

Job summary

Property Management Recruitment seeks an exceptional General Manager to lead a student living community, owning resident experience, operational performance and commercial outcomes. You will manage onsite teams across services, maintenance and housekeeping while ensuring safety and high standards.

In this role you will drive occupancy, retention and satisfaction, balance budgets and KPIs, and oversee contractor performance within a fast-growing platform.

Qualifications

• Experience leading multi-disciplinary teams in PBSA, BTR, residential property or customer-focused environments.
• Strong commercial awareness with budgeting, KPIs and performance targets.
• Proven track record delivering exceptional resident experiences.
• Understanding of building operations, contractor management, compliance and health & safety.
• Confident communicator capable of stakeholder management and challenging situations.
• Experience with property management, CRM, finance or compliance systems (Yardi optional).

Responsibilities

• Lead the overall performance and day-to-day operation of a student living community.
• Manage and develop teams across resident services, maintenance, and housekeeping.
• Drive occupancy, resident satisfaction, revenue and key performance metrics.
• Manage budgets, forecasting, expenditure and financial performance.
• Ensure the building remains safe, compliant and well maintained.
• Oversee planned and reactive maintenance programmes and contractor performance.
• Handle complaints and resident welfare matters.
• Lead check-in, check-out and summer turnover periods.
• Identify opportunities to improve operational efficiency, resident experience and commercial performance.

Job description

We're supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards.

Leading a multidisciplinary onsite team, you'll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live.

Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.

Key Responsibilities

• Lead the overall performance and day-to-day operation of a student living community
• Manage and develop teams across resident services, maintenance, and housekeeping
• Drive resident satisfaction, retention, rebookings, and community engagement
• Take ownership of occupancy, revenue, debt management, and key performance metrics
• Manage budgets, forecasting, expenditure, and financial performance
• Ensure the building remains safe, compliant, and maintained to a high standard
• Oversee planned and reactive maintenance programmes and contractor performance
• Manage complaints, service recovery, safeguarding, and resident welfare matters
• Lead key operational periods including check-in, check-out, and summer turnaround
• Identify opportunities to improve operational efficiency, resident experience, and commercial performance

Your Requirements

• Experience within PBSA, BTR, residential property, hospitality, or another customer-focused operational environment
• Proven experience leading and developing multi-disciplinary teams
• Strong commercial awareness with experience managing budgets, KPIs, and performance targets
• Track record of delivering exceptional customer or resident experiences
• Understanding of building operations, contractor management, compliance, and health & safety
• Confident communicator capable of managing stakeholders and challenging situations
• Strong organisational, leadership, and decision-making skills
• Experience with property management, CRM, finance, or compliance systems
• Yardi experience is beneficial but not essential

What's On Offer

• Competitive salary and performance-related bonus
• Contributory pension and health cash plan
• Travel allowance and business expense reimbursement
• Significant autonomy and ownership within the role
• Opportunity to join a growing operator at an exciting stage of its journey
• Exposure to senior leadership and the ability to influence site performance
• Long-term career progression as the portfolio continues to expand
• Collaborative, entrepreneurial, and people-focused culture