Operations Manager

Greystar (International); Greater London; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is recruiting an Operations Manager to lead multi-site property management operations, directing teams to meet budgeted financial goals and drive operational performance. The role interfaces with Asset Management, Finance, HR, Marketing and central support to deliver best-in-class service and occupancy growth.

The ideal candidate has extensive operations leadership experience, strong financial skills, and knowledge of UK tenancy/building legislation.

Qualifications

• Experience leading multi-site operations, preferably in leisure, retail, hospitality or property.
• Strong commercial and financial acumen with budget and occupancy focus.
• Practical knowledge of UK tenancy and buildings legislation.
• Experience in international environments or languages is a plus.

Responsibilities

• Develops and executes strategies for multi-site property management operations.
• Oversees budgeting and forecasting, analyzes financial statements.
• Fosters cross-functional collaboration with internal and external teams.
• Ensures property meets operational, financial, and performance goals.
• Reviews competitor data and supports sales/marketing plans to drive occupancy.
• Defines procurement requirements for operating supplies and services.
• Leads, hires, and trains team members per company policies.
• Ensures customer satisfaction and continuous service improvement.
• Oversees move-in/move-out processes and tenancy management.
• Provides updates to the Regional Operations Manager.

Skills

Leadership

Cross-functional collaboration

Financial acumen

Stakeholder management

Customer service ethos

Tools

Property management systems

Job description

The Operations Manager supports, develops and executes the Company’s strategies related to property management operations by directing their team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

You will act as the primary operational point of accountability between site teams and Regional Operations Managers, working closely with Asset Management, Finance, HR, Marketing and central support functions.

Key Role Responsibilities

• Develops, establishes and executes the Company’s strategies and practices related to multi-family property management operations providing the platform to enable assets to meet and exceed budgeted financial goals and achieve operational performance and people objectives.
• Develops and monitors budgeting and reforecasting processes for the property, and oversees attainment of budgeted goals by analysing and evaluating financial statements and working with others to address and resolve gaps in the financial performance of the property.
• Develops strong relationships with key internal and external stakeholders and teams to foster efficient and productive cross-functional collaboration to achieve agreed project deliverables.
• Ensures that the property meets the established operational, financial, and business performance goals by inspecting the property, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.
• Reviews, analyses, and interprets competitor data that may impact the performance of the property, and works with central teams to develop and implement sales and marketing plans that drive occupancy and revenue.
• Defines and establishes procurement requirements and relationships for operating supplies, equipment and essential services.
• Provides supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with Company policies, values, and business practices.
• Creates positive memorable experiences by exceeding customer expectations. Proactive in striving for continuous improvement through feedback.
• Ensures that the appearance and physical aspects of the property meets the Company’s established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to maintain the asset performance.
• Manages service charge expenditure and recoveries accurately, and reconciles monthly actuals against approved budget, reporting variances to the Regional Operations Manager.
• Tracks lease-up pace and absorption against target, and monitors occupancy, notice pipeline, renewal rates and trade-out performance, taking timely corrective action where results fall short.
• Reviews and acts on resident satisfaction data (e.g. NPS, Homeviews, Google Reviews) to identify systemic issues and drive continuous service improvement.
• Ensures move-in, tenancy management and move-out processes are executed consistently and compliantly, delivering a positive resident experience from leasing through to end of tenancy.
• Supports the Regional Operations Manager in day-to-day client contact, providing accurate, well-evidenced operational updates on the assigned property as required.

About You

We're looking for an experienced Operations Manager to lead multi-site operations, ideally within leisure, retail, hospitality or property, where service delivery, revenue and occupancy are key drivers of performance. You'll bring a track record of bringing new assets, products or services to full operational performance, working confidently across multi-disciplinary teams with a solid grasp of commercial and financial fundamentals. Practical knowledge of UK legislation relating to tenanted property and buildings management (e.g. Housing Act 1988, Renters' Rights Act) is a plus, along with familiarity with property management systems. You're a resilient, dynamic leader who thrives under pressure, communicates with impact, and brings a genuine customer service ethos to everything you do. Experience in an international environment or additional language skills would be an added bonus.

What We Offer

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.

About Greystar

Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar’s pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, Denmark, the Netherlands, Germany, Austria, and Spain.

One of Greystar’s core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/.