Senior Operations Manager, Legal Services & Impact

Law Centres; Croydon; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

South West London Law Centres is recruiting an Operations Manager to lead the systems, people and operational infrastructure that enable high-quality legal services. The role sits at the centre of a busy frontline charity, requiring hands-on leadership and a focus on practical delivery while guiding strategic improvements.

The postholder will oversee HR, reception, administration, pro bono and volunteer operations, digital systems, data governance and Lexcel compliance, working with the Senior

Qualifications

• Senior, hands-on role leading systems, people and operational infrastructure.
• Experience combining strategic planning with practical delivery.
• Ability to implement improvements without losing frontline focus.

Responsibilities

• Lead HR, reception and administration, pro bono and volunteer operations.
• Oversee digital systems, data governance and Lexcel compliance.
• Manage facilities, health and safety and organisational risk.
• Collaborate with Senior Management Team to translate priorities into systems.

Job description

South West London Law Centres is recruiting an Operations Manager to lead the systems, people and operational infrastructure that enable high-quality legal services. The role sits at the centre of a busy frontline charity, requiring hands-on leadership and a focus on practical delivery while guiding strategic improvements.

The postholder will oversee HR, reception, administration, pro bono and volunteer operations, digital systems, data governance and Lexcel compliance, working with the Senior