South West London Law Centres - Operations Manager

Law Centres; Croydon; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

South West London Law Centres is recruiting an Operations Manager to lead the systems, people and operational infrastructure that enable high-quality legal services. The role sits at the centre of a busy frontline charity, requiring hands-on leadership and a focus on practical delivery while guiding strategic improvements.

The postholder will oversee HR, reception, administration, pro bono and volunteer operations, digital systems, data governance and Lexcel compliance, working with the Senior

Qualifications

• Senior, hands-on role leading systems, people and operational infrastructure.
• Experience combining strategic planning with practical delivery.
• Ability to implement improvements without losing frontline focus.

Responsibilities

• Lead HR, reception and administration, pro bono and volunteer operations.
• Oversee digital systems, data governance and Lexcel compliance.
• Manage facilities, health and safety and organisational risk.
• Collaborate with Senior Management Team to translate priorities into systems.

Job description

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South West London Law Centres - Operations Manager

A senior, hands-on role leading the systems, people and operational infrastructure that enable South West London Law Centres to deliver effective legal services

South West London Law Centres (SWLLC) are recruiting an Operations Manager and looking for someone who can combine strong operational judgement with a practical, hands-on approach. The role requires someone who is comfortable moving between strategic planning and detailed delivery, and who can improve systems without losing sight of the realities of a busy frontline charity.

The Operations Manager is responsible for ensuring that SWLLC has the people, systems, processes and infrastructure needed to deliver accessible, high-quality legal services. This is a broad senior role combining day-to-day operational management with organisation-wide improvement, compliance and strategic planning.

The postholder leads key operational functions including HR, reception and administration, pro bono and volunteer operations, digital systems, data and information governance, facilities, health and safety, and Lexcel compliance. As a member of the Senior Management Team, the Operations Manager works across the organisation to solve problems, improve how services are delivered and translate organisational priorities into workable systems and processes.

SWLLC does not expect one person to arrive with detailed expertise in every area covered by this role. We are looking for someone who can take responsibility, learn quickly, know when specialist advice is needed and build systems that make the organisation work better for staff and clients.