Legal Operations Manager

Project People; Reading; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

MBNL is seeking a Legal Operations Manager to enhance the efficiency of its in-house Legal team by simplifying processes, standardising documentation and leveraging technology.

Working with the Head of Legal, this role will drive continuous improvement through smarter workflows, automation, AI and digital tools, delivering a more effective service and reducing manual administration.

Qualifications

• Significant senior-level experience in legal operations within an in-house legal team or law firm.
• Strong understanding of legal operations best practice and process improvement.
• Proven experience delivering projects and improving workflows within agreed timescales.
• Excellent stakeholder management, communication and influencing skills.
• Strong organisational skills and the ability to manage competing priorities.
• An understanding of how technology, automation and AI can improve efficiency.
• A proactive, collaborative mindset with the confidence to challenge existing ways of working.

Responsibilities

• Simplify and standardise legal documentation and processes within agreed timescales.
• Work with legal specialists and external advisers to ensure documentation is consistent and fit for purpose.
• Identify opportunities to improve efficiency through automation, AI and digital tools.
• Review and improve workflows, including contract approvals, compliance, training and professional renewals.
• Work with IT to identify requirements and improve legal systems and technology.
• Develop improvement plans, manage priorities and influence stakeholders to deliver results.
• Apply legal operations best practice and external market developments to drive continuous improvement.

Skills

Senior-level experience

Stakeholder management

Process improvement

Project delivery

Communication

Job description

• You must be eligible to work in the UK without the need for Sponsorship

Legal Operations Manager

Improve legal operations. Drive smarter ways of working. Enable better business outcomes.

At MBNL, our infrastructure plays a vital role in keeping the UK connected. As Legal Operations Manager, you'll improve the effectiveness of our Legal team by simplifying processes, standardising documentation and making better use of technology.

Working with the Head of Legal, legal specialists, external advisers, Operational Excellence and IT, you'll drive continuous improvement through smarter workflows, automation, AI and digital tools.

This is an excellent opportunity for an experienced legal operations professional who enjoys transforming processes and helping an in-house Legal team work more efficiently.

Why this role matters

You'll help our Legal team deliver an effective service by improving consistency, reducing manual administration and enabling lawyers to focus on business priorities. Initially, you'll lead a time-bound project to simplify and update legal documentation and processes, while identifying wider opportunities to improve workflows and compliance.

This is a hybrid role with a minimum of 2 days per week in our Central Reading office.

What you'll be here to do

• Simplify and standardise legal documentation and processes within agreed timescales.
• Work with legal specialists and external advisers to ensure documentation is consistent and fit for purpose.
• Identify opportunities to improve efficiency through automation, AI and digital tools.
• Review and improve workflows, including contract approvals, compliance, training and professional renewals.
• Work with IT to identify requirements and improve legal systems and technology.
• Develop improvement plans, manage priorities and influence stakeholders to deliver results.
• Apply legal operations best practice and external market developments to drive continuous improvement.

Who we're looking for

• Significant senior-level experience in legal operations within an in-house legal team or law firm.
• Strong understanding of legal operations best practice and process improvement.
• Proven experience delivering projects and improving workflows within agreed timescales.
• Excellent stakeholder management, communication and influencing skills.
• Strong organisational skills and the ability to manage competing priorities.
• An understanding of how technology, automation and AI can improve efficiency.
• A proactive, collaborative mindset with the confidence to challenge existing ways of working.

If you also have the following, we'd especially like to hear from you

• Experience in telecommunications or infrastructure.
• Experience within a joint venture or complex shareholder environment.
• Exposure to legal technology, document management systems or digital transformation.
• A track record of applying external best practice to drive organisational improvements.