Area Manager (Fulfillment & Operations)

Amazon; Maidstone; On-site; GBP 52,000 - 70,000; Full time

Job summary

Amazon UK Services Ltd. - A10 in Maidstone is seeking an Area Manager to lead site operations, ensure safety, and drive productivity.

You will manage a team, oversee cross-functional projects, and implement improvements to maintain high quality and on-time delivery for customers. The role requires a degree, strong people management experience, and capability to use data to influence decisions, with excellent English communication and MS Office skills.

Qualifications

• Bachelor's degree or Master's degree in a related field
• Experience in people management
• Experience working with multiple stakeholders, including C-level executives and cross-functional teams
• Experience using data to influence business decisions
• Proficient in written and spoken English
• Experience using MS Office (Word, Excel, Outlook)

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyze and implement changes to maintain high quality and productivity
• Oversee projects to streamline processes and increase service quality
• Analyze shift performance against objectives and drive improvements
• Collaborate with management to standardise shift practices

Skills

People management

Stakeholder collaboration

Data-driven decision making

English communication

MS Office proficiency

Education

Bachelor's or Master's degree in related field

Tools

MS Office (Word, Excel, Outlook)

Job description

Job ID: 10473603 | Amazon UK Services Ltd. - A10

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfill and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people‑focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with a network of delivery partners. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of vehicles (including Electric Vehicles) and technology to help us do just that.

Key job responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide‑scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

Basic Qualifications

• Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
• Experience in people management
• Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
• Experience using data to influence business decisions
• Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Preferred Qualifications

• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience in warehouse operations and logistics or equivalent
• Master of Business Administration

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.