Senior Operations Manager

Moonpig Group; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

At Moonpig Group, we are seeking two Senior Operations Managers to oversee our Tamworth warehouse and fulfillment operations. This role will ensure efficiency, safety, and cost-effectiveness in daily operations, while fostering a culture of high performance and continuous improvement among the team. The Senior Operations Manager will be key in aligning operations with strategic goals and delivering exceptional results during peak periods.

Qualifications

• Proven record in senior operations management.
• Strong experience in budget management and cost control.
• Excellent project management skills focused on process improvement.

Responsibilities

• Manage daily warehouse and fulfillment operations.
• Ensure operations run efficiently and meet performance targets.
• Lead and inspire the operations team to achieve targets.

Skills

Budget management

Project management

Communication

Interpersonal skills

Education

MBA or similar qualification

IOSH certification

Tools

Warehouse management systems

Job description

Moonpig Tamworth, England, United Kingdom

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

We are looking for

Our Ways of Working Principles:

We believe that most of us do our best work when we work together, but we know that everyone works in different ways, and quite frankly, has other commitments and responsibilities outside of work.

As we further adjust to hybrid working, we want to take what we've learnt from working remotely and keep the flexibility that's enabled us to thrive and keep driving our business forward.

We have some core principles which support us in this:

Do what’s right

Trust & give permission

Delivery matters

We understand ways of working can look different based on your role, team and you as an individual so we are here to support and discuss this with you during the interview process.

We are looking for two Senior Operations Managers at Moonpig Tamworth who will be responsible for leading and managing the daily warehouse and fulfillment operations. This role ensures that operations run efficiently, safely, and cost-effectively while meeting performance targets. The Senior Operations Manager plays a key part in driving operational excellence, preparing for peak periods, and delivering results that align with Moonpig's strategic goals.

This role is critical to the success of the Tamworth operations, directly influencing efficiency, safety, and profitability. The Senior Operations Manager ensures the smooth delivery of operations during peak periods and everyday functions, maintaining high standards of customer service and operational excellence.

Main Responsibilities:

• Operational management and coordination
• Peak planning and execution
• Budget planning and cost management
• Project management and continuous improvement
• Staff development, training, and onboarding
• Health & Safety compliance
• Performance monitoring and reporting
  
  
  

Management and Leadership Responsibilities:

• Lead and inspire the operations team to achieve targets and maintain high standards
• Develop leadership skills within the management team, fostering a culture of accountability and growth
• Ensure clear communication and alignment of objectives with team members and stakeholders
  
  
  

Success will be measured by:

• Achievement of operational KPIs related to cost, efficiency, and output
• Successful execution of peak plans with minimal disruption
• Budget compliance and financial efficiency
• Positive feedback from stakeholders and staff
• Continuous improvement outcomes with measurable results
  
  
  

Essential Criteria:

• Proven record in a senior role within operations management
• Strong budget management and cost control experience
• Excellent project management skills, with a focus on process improvement
• Knowledge of Health & Safety regulations and best practices
• Strong communication and interpersonal skills
• Ability to work effectively under pressure and manage peak operations
  
  
  

Desirable Criteria:

• MBA or similar qualification
• IOSH certification
• Experience in e-commerce or fulfillment for a retail business
• Lean or Six Sigma certification
• Advanced proficiency in warehouse management systems (WMS)
• Previous experience with Moonpig or similar operational environments
  
  
  

Want to hear more?

Find out more about Moonpig Group and what it has to offer here!

Moonpig’s Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we’re committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We’re proud to have several employee-led committees within our organisation, including the LGBTQ+, Gender Balance, Neurodiversity and our EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) Committees.

We’ll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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