Senior Operations Lead – Multi-Site Security

1st Class Protection Ltd; London Borough of Barnet; On-site; GBP 60,000 - 90,000; Full time

Job summary

1st Class Protection Ltd is seeking a Senior Operations Manager to lead multiple client-site security operations. The role requires confident people management, strong client-facing skills and a hands-on approach to delivering day-to-day security services in a fast-paced environment.

You will work closely with the Operations Director and management team to uphold high standards, develop teams, optimize procedures and ensure reliable service across sites.

Qualifications

• Experience leading security operations and teams.
• Ability to manage client relationships and service quality.
• Strong organisational and problem-solving skills.

Responsibilities

• Managing supervisors, team leaders, security officers and staff.
• Overseeing day-to-day service delivery across client locations.
• Ensuring sites are staffed and operational requirements are met.
• Managing staff performance, attendance and professional standards.
• Supporting recruitment, onboarding and training of staff.
• Creating and enforcing site procedures and instructions.
• Conducting site visits, audits and welfare checks.
• Building relationships with clients and acting as senior contact.
• Responding to client concerns and service issues promptly.
• Investigating incidents and ensuring corrective action.

Skills

People management

Client management

Operational leadership

Process improvement

Risk assessment

Job description

1st Class Protection Ltd is seeking a Senior Operations Manager to lead multiple client-site security operations. The role requires confident people management, strong client-facing skills and a hands-on approach to delivering day-to-day security services in a fast-paced environment.

You will work closely with the Operations Director and management team to uphold high standards, develop teams, optimize procedures and ensure reliable service across sites.